Hello!
Happy to help ??.
The “This organization’s page is broken” error is seen when the PayPal *Standard* connection is not correct or using a wrong email address at Donations > Settings > Payment Gateways > PayPal > PayPal Standard.
You’ll want to double check the following:
- you are using the Paypal account owner’s email address
- the account is ready to accept payments.
Outside of this, you’ll need to reach out to PayPal. This error means there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. This wouldn’t be something related to your login credentials, it would be something internal that only PayPal can see and change for you. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly: https://givewp.com/paypal-onboarding-reports/
The form on that page sends an email directly to PayPal, and that team can walk you thorough connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.
Please let us know if you have further questions or need additional assistance!
