Tidio – Live Chat & AI Chatbots

Description

Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.

It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.

Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!

WHY CHOOSE TIDIO?

• Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
• Talk to your visitors on the live chat – quickly solve issues and sell proactively
• Use pre-made chatbot strategies to solve problems and increase sales
• Preview carts, check order history, and recommend products directly in the chat
• Add Tidio to your WordPress website in 30 seconds – just click “Download”
• Manage and resolve customers’ requests with a powerful email ticketing system
• Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
• Route every conversation to the right agent with the Departments feature
• Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.

WHAT DO YOU GET WHEN YOU INSTALL TIDIO?

1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS

• Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
• Use Tidio live chat on your browser, desktop, or mobile
• Customize the live chat widget, so it fits your website look
• The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
• Manage all your live chat, e-mail and Messenger messages from one panel
• Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps.

2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT

• Use Lyro – a conversational AI – to offer personalized assistance
• Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
• The AI stays within the boundaries of your knowledge base, and you can update its information at any time
• Lyro is easy to implement and doesn’t require training
• Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
• You can activate the AI in under 3 minutes and it supports your customers 24/7.

3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT

• Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
• Present your services much more effectively with automated conversations
• Collect emails proactively
• Provide the best content and information tailored to your visitors’ profiles and interests
• Provide answers to the most common questions instantly, at any time, 24/7
• Add tags and other properties to your visitors and send valuable information to your CRM
• Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
• Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.

4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE

To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.

5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS

We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.

TESTIMONIALS

Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.

Hard to believe it? Read the testimonials, because our users say it’s the best:

★★★★★

Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email.
@janoleroux

★★★★★

Well designed, easy to use, and user-friendly. Great plugin for your business.
@irshadpm

★★★★★

Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way.
@supportenligne

LANGUAGE VERSIONS

Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.

The pre-translated languages include:

• English
• French / Fran?ais
• Spanish / Espa?ol
• Italian / Italiano
• German / Deutsch
• Swedish / Svenska
• Portuguese / Português
• Hindi / ??????
• Arabic / ???????
• Polish / Polski
• Chinese / 中文 (Zhōngwén), 汉语, 漢語
• Danish / Dansk
• Dutch / Nederlands
• Hebrew / ?????
• Japanese / 日本語
• Korean / ???
• Persian / ?????
• Romanian / Roman?
• Russian / Русский
• Turkish / Türk?e

PRICING

Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial.

See all available pricing options on our website.

TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:

OpenSSL (to increase security by encrypting your access tokens)
cURL

HOT FEATURES

• CC/BCC for tickets
• Filters for new Lyro Knowledge tab

Screenshots

Installation

Tidio WordPress chat plugin installation:

1. Log into your WordPress admin dashboard.
2. Go to “Plugins” using the sidebar on the left.
3. Click “Add New” and find “Tidio” in the search bar.
4. Install the plugin and activate it.
5. The live chat icon will appear on the left sidebar of your WP admin panel.

After activating the plugin, create your account and start the product tour. Follow the steps to customize your widget, and you’re ready to chat!

For more detailed instructions, go to the install Tidio on WordPress page

FAQ

How much does Tidio Live Chat cost?

Tidio offers you a basic version, which is free (no credit card details required). You can also unlock additional premium features for a small price starting from $29/month and test them with a 7-day free trial.

I’ve installed the WordPress chat plugin—what happens next?

Click on the new Tidio live chat icon that appeared on your WP-admin menu on the left. You’ll be able to create your Tidio account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.

Do I need a Tidio account to use this WordPress live chat plugin?

Yes. Install the plugin, activate it, and create your free Tidio account from your WP admin panel. Alternatively, you can sign up first, install the plugin, click the Tidio icon in your WP panel, and then use your Tidio login credentials. Find out more about the installation process.

Does Tidio offer a free trial?

Yes! Tidio has a free plan but you can also test all the premium features for 7 days.

Will I have to upgrade my account at some point?

Tidio has a free plan (no credit card details required), which you can use for an unlimited time before deciding which premium plan make sense for you.

Do I need to install any additional tools to use the live chat widget?

No. Tidio is a fully-integrated WordPress live chat solution. You can start chatting right after you install the Tidio WP chat plugin and create a free Tidio account.

Can I show or hide the widget only on some pages of my WordPress website?

Yes. You can specify which pages should display the widget. You can also show it only in specific countries or even hide it on mobile devices.

Can I schedule when to display/hide the widget?

Yes. You can schedule your operating hours or show the widget only when you are online. You can also set up automatic responses to be sent on specific days of the week.

Are there any resources I can use to learn more about using Tidio?

Yes. Apart from the tips available inside the tool itself, you can learn more about using Tidio live chat from:

• Knowledge Base
• Tidio Blog
• Case Studies

Can several support agents use the free chat at the same time?

Yes. You can also transfer conversations between an unlimited amount of operators.

Can visitors start chatting without providing their email addresses?

Yes, but you need to switch off the pre-chat survey. By default, Tidio shows a survey that visitors have to fill in before joining a live chat conversation.

Can I check if I missed any messages from my visitors?

Yes. All messages and live chat conversations are grouped and available in your panel. Tidio does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.

Can I add this live chat to my Facebook page?

Yes. You can easily integrate Tidio live chat with FB Messenger. To find out more, read Facebook live chat integration.

Can I integrate Tidio with 3rd party apps?

Yes. You can connect Tidio to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems. Check the full list of available integrations. You can also connect Tidio with 3,000+ external apps for free using Zapier.

Can I use Tidio in languages other than English?

Tidio offers six language versions: English, French, German, Spanish, Italian, and Portuguese.

Reviews

does what it has to, lightweight and good support

mcdeth August 23, 2024

it works with litespeed cache, doesnt slow down the website and can be delayed

stopped working after latest update

devsaredead August 9, 2024 7 replies

It was a gem, now it’s not working anymore. Chat widget is not sending notifications on mobile + operating hours are not active unless you are constantly logged in to the dashboard An app that needs you to babysit it 24h isn’t reliable anymore.

Deceptive and misleading

thebestb August 2, 2024 1 reply

The “FREE CHAT PLUGIN” is a lie. After taking your data they will ask you for payment in order to enable the chat on the website. After doing all the configurations you will reach at this message: “Chat page feature is available in Starter plan and requires additional verification. Please Upgrade to Starter plan and contact support to unlock this feature.”

Don’t Sign up. Not worth it and they wont give me a refund! What a Rip Off!

ajghost May 29, 2024 2 replies

I tried to get a refund because the product is not good comparatively. It is way too overpriced comparatively and needs AI intuitive automatic responses. Way behind the times and they will make you autorenew! Don’t sign up l!

Super nice! Great FREE feature.

Mike Hanlon April 25, 2024 1 reply

The best so far I tested, and it has AI integration to boot.

Good looking/functioning product.

stpaulsmilaca April 17, 2024 1 reply

It appears that Tidio, so far, provides an easy to configure, nice looking, and helpful plugin for WordPress so that site visitors can quickly find what they need by asking questions. It directs visitors to correct pages, answers questions based on page content and other factors, and even allows editors to “fix” answers when they’re not exactly right. I have more to experiment with, but so far so good.

Contributors & Developers

Changelog

6.0.22

• Update description

6.0.21

• Tested up to WordPress 6.6
• Update description

6.0.20

• Restore improved and fixed Lyro banner

6.0.19

• Security update

6.0.18

• Remove Lyro banner

6.0.17

• Tested up to WordPress 6.5

6.0.16

• Remove info page from plugins submenu

6.0.15

• Update company name on listing

6.0.14

• Fix problem with error message in dashboard

6.0.13

• Add option to clear log file from info page

6.0.12

• Added system information page to easier debug issues

6.0.11

• Tested up to WordPress 6.4

6.0.10

• Tested up to WordPress 6.3

6.0.9

• Update the readme and assets
• Add notification about Tidio Lyro AI Chatbot
• Remove ru_RU translations

6.0.8

• Make the plugin compatible with WP multisite

6.0.7

• Update the title of the plugin

6.0.6

• Fix embedded YouTube video in readme.txt

6.0.5

• Update plugin description and screenshots

6.0.4

• Tested up to 6.2

6.0.3

• Add missing plugin headers

6.0.2

• Fix the missing User-agent header that prevents false-positive messages with “Rest API disabled” on some environments

6.0.1

• Fix the plugin reintegration process

6.0.0

• Add WooCommerce integration

5.4.3

• Fix php function compatibility usage in notice

5.4.2

• Minor bugs related to notification fix

5.4.1

• Minor bugs related to notification fix

5.4.0

• Add a notice about coming changes

5.3.0

• Security update (prevent printing the real path of webroot on misconfigured servers)

5.2.0

• Add composer with autoloader
• Define namespaces

5.1.0

• Show Tidio chat in top bar in admin
• Display Tidio chat at higher position in admin menu

5.0.0

• New integration flow based on OAuth

4.5.1

• Add missing “tidioApiUrl” value in options.js file

4.5.0

• Add russian translations

4.4.0

• Add french, spanish and polish translations
• Display an error message when invalid credentials have been provided

4.3.0

• Add preconnect hint

4.2.1

• Fix missing nonce variable

4.2.0

• Update menu icon
• Use email from plugin form as default email for a Tidio account
• Improve error handling
• Use nonce system

4.1.0

• Simplify login flow for users with only one project
• Set widget as installed immediately after user connected project

4.0.1

• Fix saving project data after creating new project

4.0.0

• New integration flow
• Refresh styles to match Tidio design

3.5.0

• Change domain to tidio.com in URL
• Change path in login URL
• Added ability to integrate with Tidio affiliate program

3.4.0

• Add asynchronous loading of chat widget option
• Code cleanup

3.3.2

• Change of the widget script placement in WordPress themes to improve the rendering performance.
• Use admin email as a default email for a Tidio account.

3.3.2

• Change of the widget script placement in WordPress themes to improve the rendering performance.
• Use admin email as a default email for a Tidio account.

3.3.1

• Refreshed texts within the plugin to be more intuitive.

3.3.0

• New button added to reset the account data.
• Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

• Remove old files, move to https api requests.

3.1.1

• Add single version number across plugin.

3.1.0

• Cleanup with changes after last modifications.

3.0.1

• (added) curl support

3.0

• (added) new design
• (added) integration with tidio chat account

2.1.2

• (added) compatibility with other tidio plugins

2.1

• (added) compatibility with tidio one api

2.0.5

• (added) compatibility with tidio one

2.0.2

• (added) support to sites with disabled allow_url_fopen flag

2.0.1

• (added) new icon

2.0

• Compatibility with tidiochat.com

1.3.2

• Added compatibility with other Tidio plugins

1.3.1

• (fixed) error with location files using DIR

1.3

• (added) translate mode
• (added) feedback form
• (fixed) auth problem

1.2.1

• (fixed) curl followlocation error

1.2

• (added) appearance editor
• (added) compatibility with wordpress 3.9
• (fixed) compatibility with others tidio plugins

1.1

• (added) chat settings

1.0

• Initial release.