Feefo Ratings & Reviews for WooCommerce

Description

Feefo is an independent reviews and insights platform that gives businesses the tools to build better customer relationships, improve customer experience and enhance their brand reputation, all powered by genuine customer reviews.

• Ratings and reviews
  • Build trust and credibility around your products and services, with real reviews from real customers.
• Data and analytics
  • See beyond your star rating and truly understand your customers, with powerful analytics and reporting on their feedback.
• CX insight
  • Create a better customer experience by listening to your customers across their entire journey with you.

Why use Feefo?

• Improve customer confidence and brand reputation by displaying real reviews across your website
• Collect photo and video reviews designed to increase conversions and engagement
• Build better relationships with your customers by listening to their feedback and acting on it
• Understand what you’re doing right and where you need to improve using our wide selection of reports and analytics
• Make improvements to your products and services based on genuine insight, so you can confidently grow your business

What does the Feefo WooCommerce plugin do?

The Feefo WooCommerce plugin allows you to automatically send your sales data to Feefo, so we can send out feedback requests on your behalf. This saves your business valuable time, as once the plugin is installed, you’ll no longer need to manually upload sales data to Feefo.

Our free trial is a great way to try Feefo, play with the platform and see what we can offer your business.

What’s included in the free trial of Feefo’s rating and reviews app?

• 150 free feedback request emails in the first month (50 emails a month thereafter)
• Feedback requests are automatically sent to your customers, so there’s no need to upload any data to Feefo
• Display reviews on your website using a choice of three widgets (first month only)
• Get a sneak peak of our comprehensive reporting suite (first month only)

If I upgrade, what extra benefits are included?

• Customisable feedback requests
• Collect and reply to both service and product reviews
• A wide variety of widgets, so you can choose exactly how you want to display your product and service feedback on your website
• In-depth reporting and analytics suite
• The option to collect photo and video reviews
• Become eligible for Google seller ratings and organic stars (we’re a Google Premier Partner!)
• Ongoing support from our UK-based team
• Additional add-ons such as our AI-powered Performance Profiling technology, in-store feedback, Net Promoter Score, Surveys and more!

Start Today!

Feefo is the most trusted ratings and reviews platform in the world. Increase traffic, sales and business insights – plus much more. Install the Feefo plugin and start collecting trusted reviews from your genuine customers, today!

Screenshots

Installation

Minimum Requirements

To install Feefo Ratings & Reviews you need:

• WordPress 4.1 or later
• WooCommerce 2.4.x – 5.1.0
• PHP version 5.6 or later

Installation Prerequisites

• WooCommerce REST API must be enabled
• WooCommerce must be set up for ‘Pretty Permalinks’
• Your site must be able to accept SSL connections (https)

Installing Feefo Ratings & Reviews for WooCommerce

1. Install Feefo Ratings & Reviews either from the www.ads-software.com plugin directory, or by uploading the plugin files to your server
2. Activate the Feefo Ratings & Reviews plugin.
3. Click the Feefo menu icon on the left hand bar of your WordPress admin
4. Click the “Start Plugin Setup” button
5. If you are an existing customer of Feefo you will need to provide your account credentials, alternatively you can sign up for a free account
6. The daily fetch of your Woocommerce sales will be automatically set up which will trigger feedback requests to your customers about your service and products. You can opt to go back to your past sales to get feedback coming in straight away
7. There are a number of configuration options on the Feefo settings page along with links to your Feefo dashboard
8. You should be up and running!

FAQ

Need help?

There is a dedicated support section for the Feefo Ratings and Reviews plugin, please click here.

Reviews

Not updated in line with WooC

jcnicolaou October 2, 2021

Not updated with the latest Versions of WooCommerce and their added Analytics function (11 May 2021, v5.3.0). Unfortunately, their support are a bit behind on adapting, this has a conflict by freezing the Analytics pages on WooCommerce within WP. I am working with them now but they were not even aware of it…

Requires edit of WooCommerce Plugin

silverwolf99 December 19, 2019

Very difficult and limited Plugin in my opinion. This Plugin does not support the latest versions of WordPress and WooCommerce. Very concerning that it has not been updated for over a year. Display of FeeFo reviews on a Website seems to be limited to the standard WooCommerce product pages. To display reviews in a ‘Custom Location’ (i.e. anywhere else) requires a direct edit of the WooCommerce plugin. Not a safe or sensible solution in my opinion. –

Works Well

poolequip August 5, 2017

The plugin had some problems when I first tried it in 2016 The problems seem to have been fixed now and I have been using for several months with no issues

Cause fatal error when activating

Karl_Hive September 3, 2016 1 reply

Didn’t work, I guess the reason no one uses this or has reviewed before now shows how good it is…..

Contributors & Developers

Changelog

1.0.14 17/10/2024

• Tested up to WordPress Version 6.6.3

1.0.14 16/10/2024

• Tested up to WordPress Version 6.6

1.0.13 04/04/2024

• Tested up to WordPress Version 6.5

1.0.12 20/12/2023

• Tested up to WordPress Version 6.4

1.0.11 8/09/2023

• Tested up to WordPress Version 6.3

1.0.10 5/12/2023

• Tested up to WordPress Version 6.2

1.0.9 16/12/2022

• Tested up to WordPress Version 6.1

1.0.8 17/02/2022

• Tested up to WordPress Version 5.9

1.0.7 11/11/2021

• Bug Fix – Changing #root id because our code was clashing with other plugins

1.0.6 18/05/2021

• Support for WooCommerce Version 5.1.0
• Support for WordPress Version 4.4 or later

1.0.5 20/07/2018

• Bug fixes and improvements

1.0.4 08/02/2018

• Support for WooCommerce Version 3.3.1
• Support for WordPress Version 4.4 or later

1.0.3 18/07/2017

• Support for WooCommerce Version 3.0
• Support for WordPress Version 4.4 or later

1.0.2 08/12/2016

• Now able to delete Feefo Ratings & Reviews plugin and all stored data on WordPress and with Feefo deleted also

1.0.1 26/09/2016

• 5-Star Release

• Squashed a few bugs and updated a few processes (blank screens gone!)

• Now collecting woocommerce version being used to decide which REST base api to request sales

1.0.0 05/07/2016

• Initial Release.