Description
The Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress
Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide awesome support and manage customer queries right from your WordPress dashboard.
Fluent Support is the perfect helpdesk & support ticketing plugin that can match the premium features of SaaS solutions like Zendesk or Help Scout or FreshDesk.
?? Official Website Link: Official Website
?? Join Our FB Community: FluentSupport Facebook Group
?? Official 5 Minutes Guide: Getting started in 5 minutes
Your Self-hosted Customer Support Desk in WordPress
Fluent Support is the best and complete feature-rich customer support ticketing system solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.
From the ticket view, you can see a 360-degree view of your customers, including their previous tickets, address, purchase history, membership levels, etc. You can do more when you have all the data about a customer along with their query.
Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, you name it! There are no limitations as you own your own system and data.
FEATURES – Every Online Business Needs
?? All-in-One Customer Support Solution
With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.
- Multi-Channel Support Ticketing System
Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. - Super fast and rich filter based ticket management
Simplify support process with super fast and rich filter based ticket management - Track waiting times for your overall tickets
Respond to support tickets based on waiting time so customers are satisfied from the get-go.
?? Customer Support Portal
Your customers can open a ticket from your website or use your website’s contact form. All the tickets can be viewed by the customer when they log in to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.
Make your support portal truly your own with a fully customizable portal with block editing enabled.
?? Ticket Segmentation and Reporting
- Ability to segment tickets by Product
Find tickets fast using effective segmentation such as sorting by Products. - Ability to segment tickets by Inbox
Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. - Customer can set the priority
Let customers set the Priority for their queries to better understand what needs attention. - Admin/Support Agent can set the priority of a ticket for their own
Agents can set their own Priorities as well so no support ticket goes missing or slips through. - Adding note for internal use for a ticket
Save additional context for the new agent or ticket with Internal notes. - Get detailed reports of your support agents and customers
Measure customer support performance at a glance and with unparalleled granularity.
?? Out-of-the-box Productivity Tools
*Custom Automated and Manual workflows
Send a response to multiple support tickets at once. Very useful for similar queries.
Close support tickets by filtering tickets that are older than 20 days (as an example).
*Agent Permissions
Control agents access to tickets, profiles and admin panel for complete control
Quickly edit a customer’s info from the ticket page or add a note for later usage.
Get notified when multiple agents are engaging the same ticket.
Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
Mention agents to specific tickets to get the right people involved.
*Activity Heat Map
Get a GitHub style heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.
?? Built for Speed & Productivity
Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems.
For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.
??? Fully GDPR Ready
Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.
= AI-Powered Customer Support Features (PRO)=
Fluent Support includes OpenAI to enhance your customer support. These features save time, improve communication, and improve your team’s performance.
- Generate AI-crafted responses for efficiency.
- Choose Response from drafts
- Customize prompts and fine-tune replies to match your brand’s voice
- Quickly summarize messages to understand queries faster
- Analyze the message tone to respond appropriately
?? Modern. Powerful. Super Fast ??
- Built with VueJS and REST API as a Single-page Application.
- Fast-loading, lean interface so anyone can use it without any learning curve.
- Super awesome dashboard with visuals for essential data points to show your overall support performance.
- Separate DB Tables, and it doesn’t affect your WordPress page speed.
SEAMLESS INTEGRATIONS & Features (Pro)
Fluent Support features and integrations that will help your business –
Seamless ecommerce support with WooCommerce & EDD:
- Let your customers open a support ticket against an order so you know exactly what they are talking about.
- Let your customers select a store product for the query.
- View your customer’s orders and purchase history from a ticket view.
Membership Support with WordPress Membership Plugins
Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.
- Let your members open a support ticket so you know exactly what they are talking about.
- Let your members select a specific plan for the support ticket.
- View your customer’s membership history from the ticket view.
Make your Learning Management System more interactive
If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.
- Let your learners open a support ticket so you know exactly what they are talking about.
- Let your members select a specific plan for the support ticket.
- View your customer’s membership history from the ticket view.
Core BuddyPress / BuddyBoss Support
With BuddyPress / BuddyPress integration, you can get a detailed overview about your community members from the same page of your custom ticket overview.
So you can ALWAYS respond with the right message!
Automate Smartly and Do More in Less Time
With the powerful Workflow and Saved Replied feature (PRO) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.
Migrate From Other Support Plugins
If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching a matter of minutes.
Migrate From Awesome Support – WordPress HelpDesk & Support Plugin
For Awesome Support plugin users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps
- Go to Fluent Support -> Settings
- You can see the Awesome Support migration details
- Click on the migrate now button
- It will take few minutes depends on your support tickets size
- Once completed it will ask if you want to delete Awesome Support Tickets from your database.
- Confirm Delete or leave it as is.
- Now you have all the data right inside your Fluent Support Dashboard.
- Resolve away!
Migrate From SupportCandy – Helpdesk & Support Ticket System
For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,
- Go to Fluent Support -> Settings
- You can see the SupportCandy migration details
- Click on the migrate now button
- It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.
- Once completed it will ask if you want to delete SupportCandy Tickets from your database.
- Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
- Now you have all the data right inside your Fluent Support plugin.
- Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!
Reviews by WordPress Experts
Other Plugins By The Same Team
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- Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder
- Ninja Tables – Easiest Data Table Builder
- Ninja Charts – WordPress Charts and Graphs Plugin
- Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP
- PDF Generator For Fluent Forms – The Contact Form Plugin
- FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider
Screenshots
FluentSupport Tickets 
Single Ticket Overview 
Fluent Support Reports 
Customer Portal – Dashboard 
Customer Portal – Single Ticket 
Workflows (Pro) 
Settings 
FluentSupport Dashboard
Blocks
This plugin provides 1 block.
- Customer Portal
Installation
This section describes how to install the plugin and get it working.
- Just search for Fluent Support in WordPress Plugins and click install and activate.
OR
- Upload the plugin files to the
/wp-content/plugins/fluent-supportdirectory, or install the plugin through the WordPress plugins screen directly. - Activate the plugin through the \’Plugins\’ screen in WordPress
- Use the
Fluent Support->Settingsscreen to configure the plugin - (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)
FAQ
-
Are there any limitations about how many support tickets I can manage?
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No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.
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Is it 100% self-hosted?
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Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server.
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Is it GDPR compliant?
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Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.
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Will it cause performance issues for WordPress?
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Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.
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Can I customize the appearance of the helpdesk to match my WordPress theme?
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Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look.
Reviews
Contributors & Developers
“Fluent Support – Helpdesk & Customer Support Ticket System” is open source software. The following people have contributed to this plugin.
Contributors
“Fluent Support – Helpdesk & Customer Support Ticket System” has been translated into 3 locales. Thank you to the translators for their contributions.
Translate “Fluent Support – Helpdesk & Customer Support Ticket System” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.8.1 (Date: Sep 10, 2024)
- Fixed – Email verification vulnerability issue in signup
- Fixed – Customer portal ticket fetching vulnerability issue
1.8.0 (Date: Aug 15, 2024)
- Added – Integration with OpenAI (Pro)
- Added – Product Filter and sorting option in customer portal
- Added – Email verification in sighup for customer
- Added – Two-FA in signing for customer
- Fixed – Freshdesk ticket migration issue
- Fixed – Response message not being saved correctly in the auto-close settings
- Fixed – Data remaining in the “Create Customer” form after creating a customer in the Customers module
- Fixed – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
- Fixed – Shortcode always being pasted below the content
- Fixed – Tickets still being deletable even when the “Delete Ticket” permission is unchecked
- Fixed – Workflow issue when the ticket-closing condition is triggered
1.7.90 (Date: May 28, 2024)
- Added – Activity Trends by Time of Day (Pro)
- Added – Integration with Fluent Boards (Pro)
- Added – Integrations Logs
- Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
- Added – Duplicate or clone workflows (Pro)
- Added – Required option in product field (Pro)
- Fixed – If the site language is not set to English, the workflow always defaults to manual mode
- Fixed – Inbox identifier css issue in all tickets table
- Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
- Fixed – Freshdesk ticket migration issue
- Fixed – Zendesk ticket migration issue
- Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
- Fixed – Issue with Bookmark
- Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
- Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
- Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
- Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page
1.7.80 (Date: April 3, 2024)
- Added – Restrict business boxes for specific agents
- Added – Ticket search feature in customer portal
- Added – MemberPress Integration
- Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
- Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
- Fixed – Attachment download issue in email piping
- Fixed – BetterDocs integration issue
- Fixed – Agent Only field isn’t displaying into the ticket
- Fixed – Draft Reply approve button issue with attachment
- Fixed – There is an issue with exporting the agent report time
- Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
- Fixed – The issue with the “Enable Reply from Telegram” button in Telegram
- Fixed – The Auto Close Settings are not saving
- Fixed – Helpscout ticket migration issue
- Fixed – When responding to emails in German, create a new ticket instead of replying.
1.7.72 (Date: January 10, 2024)
- Fixed – Notification integration settings issue
- Fixed – Displaying an incorrect assigned agent name
- Fixed – Links open in same tab issue
- Fixed – Telegram reply issue
- Fixed – Required functionality is not working in the conditional field
- Fixed – Ticket status issue
1.7.7 (Date: December 13, 2023)
- Added – Trigger Fluent CRM automation within workflow (Pro)
- Added – Agent feedback in ticket response (Pro)
- Added – Agent permission for save response as draft
- Added – New shortcode for agent title signature in the inbox settings
- Added – Custom registration field using hooks
- Fixed – Agent can assign ticket without permission
- Fixed – The time duration displayed for ticket creation and response creation is inconsistent
- Fixed – Open a new thread in email for every response created
- Fixed – Translation issue
- MySQL orderby security issue fixed
1.7.6 (Date: November 07, 2023)
- Improved File Upload
- Improved UI
1.7.5 (Date: November 01, 2023)
- Fixed – Update and delete customer profile issue
- Fixed – Reset avatar issue for customer and agent
- Fixed – Ticket id not included in outgoing webhook
- Fixed – Update and delete issue in saved reply
1.7.4 (Date: October 31, 2023)
- Added – Gutenberg block editor support for customer portal
- Added – Option to set additional fields in register form
- Added – Agent assigns permission for support staff
- Fixed – Added a few missing translations
- Fixed – “not contain” condition does not work in the workflow
- Fixed – Ticket delete button is only shown in the Pro version
- Fixed – Freshdesk migrator issue fixing
- Fixed – File upload and view issue for 3rd party
- Improved – Ticket ordering in the customer portal
- Improved – Implemented 404 page for invalid ticket id
1.7.3 (Date: August 23, 2023)
- Added – Option to delete ticket from inside view ticket
- Added – Re-design permission page
- Added – Report by Product(Pro)
- Added – Report by Business Inbox(Pro)
- Added – Support RTL email template
- Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
- Fixed – Tickets page – search not working in some case
- Fixed – Issue in Customer Fields required with conditions(Pro)
- Fixed – Save as draft in reply ticket not working
- Fixed – Manage Customer – upload avatar for customer not working
- Fixed – Add media button is not working for wp-editor
- Fixed – Attachment not working from email for 3rd party(Pro)
- Fixed – The issues in inner sidebar while route changing
1.7.2 (Date: July 17, 2023)
- Fixed – Create ticket issue for required fields
- Fixed – Edit button in draft mode
- Fixed – Add cc or Discard cc button not showing
1.7.1 (Date: July 15, 2023)
- File Attachment view issue fixed
- remove error_log for debugging
1.7.0 (Date: July 14, 2023)
- Added – Effortless draft mode and auto save functionality
- Added – Option to set maximum file upload limit
- Added – Option to set dedicated business box for webhook(Pro)
- Added – Option to set as default business box
- Added – Option to set business box in the customer portal shortcode
- Added – Option to upload file in the ticket create form
- Added – Business box added in the workflow action and condition list (Pro)
- Added – Option to merge multiple tickets at the same time
- Added – Summary by agent report on the dashboard
- Added – Email CC support(Pro)
- Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
- Added – Zendesk migrator(Pro)
- Fixed – Exception handled in route issue
- Fixed – Edit reply issue
- Fixed – Workflow action ordering issue (Pro)
- Fixed – Custom field required in conditional form (Pro)
- Fixed – Conditional form rendering issue (Pro)
- Fixed – Ticket create using API endpoint (Pro)
- Fixed – Freshdesk migrator issue (Pro)
- More improvements
1.6.9 (Date: March 16, 2023)
- Added – Google reCAPTCHA support
- Added – Custom field required or optional (Pro)
- Added – Custom field in the workflow condition (Pro)
- Added – Saved replies templates in auto ticket close module (Pro)
- Added – Saved replies templates in the workflow (Pro)
- Fixed – Fluent CRM widget missing issue (Pro)
- Fixed – Ticket merge popup issue (Pro)
- Fixed – Delete action of manual workflow (Pro)
- More improvements
1.6.8 (Date: February 14, 2023)
- Added – notify user when agent create a ticket on behalf of them
- Fixed – custom fields issues while creating ticket from Fluent Forms
- Fixed – issue with Shortcode
- Fixed – issue on ticket close
- Fixed – Issue with telegram reply (Pro)
- Fixed – Support staff not assigned to ticket via workflow (Pro)
- Fixed – Frontend agent portal issues (Pro)
- Added – Migrate Tickets from Freshdesk (Pro)
- Added – Toggle to stop auto close bookmarked tickets (Pro)
- More Bug Fixes and Improvements
1.6.7 (Date: November 24, 2022)
- Migrate Tickets from JS Help Desk
- Agent Assignee Record on Activity
- Dynamic Dashboard
- Agent Summary Exporter (Pro)
- Migrate Tickets from Help Scout (Pro)
- WooCommerce Purchase History Widget Redesigned (Pro)
- Bug Fixes and Improvements
1.6.6 (Date: October, 2022)
- Activity Log Filters
- Active Tickets for Products
- Waiting Tickets stat on Dashboard
- Hourly Reports for tickets activity
- New Trigger – Ticket Closed on Automation (Pro)
- Close Ticket Silently (without triggering emails)
- Migrate Tickets from Awesome Support
- Migrate Tickets from SupportCandy
- Bug Fixes and Improvements
1.6.5 (Date: August 24, 2022)
- Added Auto Close Ticket Module based on ticket inactivity days (Pro)
- Improved Saved Replies. Now you can add more replies (Pro)
- Styling Improvements
- Fixed Few minor issues on integrations
1.6.2 (Date: August 22, 2022)
- Fixed fiw minor bugs regarding data sanitizations
- Saved Replies issues Fixed
- All external links are will open in new tab
- Auto Linking linkable contents
- Create new ticket flow improved from agent side
1.6.1 (Date: August 19, 2022)
- Added – Ticket create action in FluentCRM
- Added – FluentCRM list on ticket sidebar
- Added – Fluent Support ticket summary in WP Dashboard toolbar
- Added – Fluent Support ticket summary in WP Dashboard toolbar
- Added – Fluent Support summary WP Dashboard Widget
- Fixed – Customer ticket creation page disappear on page reload
- Improvement – Security
- Improvement – Code Base
1.5.7 (Date: July 07, 2022)
- Added – Customer Logout Feature
- Added – Customer Password Reset Feature
- Added – Avatar Reset Feature
- Improvement – Code Base
1.5.6 (Date: May 26, 2022)
- Improvement – Code Base
- Fixed – Image alignment issue in email template
- Fixed – Editor issue inside modal popup
- Fixed – Customer avatar doesn’t display in customer portal
- Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile
1.5.5 (Date: March 02, 2022)
- Added – GDPR compliance and WordPress Data-Export API
- Added – Today’s stats of tickets
- Added – Attachment support in email notification
- Added – Ticket moving feature from one mailbox to another
- Fixed – Conflict while creating ticket from agent-end in some specific servers
1.5.4 (Date: January 19, 2022)
- Added – Email notification on ticket assign
- Added – Ticket priority selection in Fluent Forms integration
- Added – Customer profile picture changing option in agent area
- Added – Customer registration on ticket creation from agent area
- Added – WordPress user registration on ticket creation from agent area
- Added – Plugin PHP API
- Added – Ticket customer changing option from agent dashboard
- Added – Missing translations
- Authentication Improvements
- Fixed – Attachment issue
- Fixed – Email notification not sending to customer when agent reply to a ticket
1.5.3 (Date: November 22, 2021)
- Preview text issue fixed
- Support for Non-Latin chars
- Customer Delete Feature added
1.5.2 (Date: November 17, 2021)
- File upload bug issue fixed
- Ticket priority display issue fixed fixed
1.5.1 (Date: November 16, 2021)
- Fix Registration shortcode fixed
1.5.0 (Date: November 16, 2021)
- Save notifications improvement
- Enforcing hook names convention
- The final release for public launch
1.4.6 (Date: November 15, 2021)
- UI & UX Improvements
- Added Signup and Login Form
- Fully Translation Ready
1.4.2 (Date: November 14, 2021)
- UI Improvements
- Data Syncing Issue Fixed
1.4.1 (Date: November 13, 2021)
- Remove Fluent Forms Dependencies
- Deep integration with FluentCRM
- UI Improvements
1.4.0 (Date: November 12, 2021)
- Initial Release