Description
FROGED is the easiest way to understand, communicate and engage your customers.
Based on their interaction with your product, you will discover what’s most important to each user, provide proactive customer support, increase product adoption, build effective email and retargeting campaigns resulting in better MRR.
Features
DYNAMIC LIVE CHAT
Simple and intuitive chat software to communicate with your Customers/Users, offer them a knowledge base and show your recent updates.
PRODUCT FLOWS
Improve product adoption, retarget dormant users or create A/B testing with FROGED’s product flows. Designed based on user interaction, product flows can guide customers to take actions you prefer them to take all while creating a truly personalized customer experience.
KNOWLEDGE BASE
Provide educational articles that walk your customers through your product and its features. Keep it simple with FROGED’s perfectly integrated chat and widget for fast and nimble customer support.
AUTOMATED IN-APP MESSAGES
Send your customers personalized automated messages, based on their behavior and events within your product.
BEHAVIORAL EMAILS
Ensure users receive content that is relevant and actionable for both your and their needs. With FROGED you can create personalized email campaigns based on customer interaction. Analyze and compare campaigns to send the right information to the right client, at the right time. Retarget dormant clients to reduce churn.
TRACKING & ANALYTICS
Analyze what happens inside your platform. Make data-driven decisions to improve your metrics by tracking the relevant events to your business.
OMNICHANNEL COMMUNICATION
With over 2K+ integrations, your agents can keep all customer conversations in one place – improving customer experience while reducing customer support tickets. And it’s secure! Ask us about how our encryption standards differ from the rest.
CUSTOMER SEGMENTATION
All the data you need from your customers in an intuitive Data Warehouse. You can filter and create segments to quickly find your users.
WHY FROGED?
FROGED allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.
- Proactive Customer Support
- Improve Onboarding
- Reduce Support Tickets
- Easy to use
- Increase engagement
USAGE/SETUP*
- Create an account at FROGED.com
- Download and install the plugin
- Paste your Workspace ID in the WordPress plugin, you will find it here: WORKSPACE
- Enable the plugin
- Create your first campaigns and customize your widget to fit your brand needs
*Takes 5 minutes (or less)
STILL CURIOUS?
Not sure how FROGED can increase your MRR? Contact us here: Support
Installation
- Upload Options:
- Upload the folder to the directory * / wp-content / plugins / * via FTP.
- Upload the complete ZIP file via * Add-ons -> Add new -> Upload * in the Administration Panel of your WordPress installation.
- Search ** Froged ** in the search engine available in * Plugins -> Add new * and press the * Install now * button.
- Activate the plugin through the * Add-ons * menu in the WordPress Administration Panel.
- Configure the plugin within * Settings -> Froged *.
- That’s it!
FAQ
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Is FROGED Free?
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FROGED has a 100% free plan. Review all of our plans and transparent pricing here: Pricing
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Who uses FROGED?
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- SaaS businesses looking for product feedback and key insights on user behavior.
- Customer Success teams focused on better onboarding that creates stickiness and great CX
- Marketers looking to send targeted email campaigns and messages to the right users.
- Product Managers who want insights via NPS or usage analytics so they can continue to improve their product
- Customer Support teams looking for versatile omnichannel solutions to talk to users instantly
- CTOs looking for innovative, adaptable and scalable technology that can grow with their company
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Is my customers’ data safe?
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Absolutely, it’s in safe hands with us. We adhere to strict data security and privacy standards, including compliance with the General Data Protection Regulation (GDPR). We commit to keeping your customers’ data safe and confidential. We will never give it away to third parties. We also go the extra mile with end to end encryption.
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Can I import my contacts from other tools?
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Yes, take advantage of your database to store and organize them on our platform.
You can do it quickly, reliably and easily.
Reviews
Contributors & Developers
“FROGED” is open source software. The following people have contributed to this plugin.
Contributors
Translate “FROGED” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- First release
1.0.1
- Rename SLUG to WORKSPACE ID
1.0.2
- Performance improvements
1.0.3
- Performance improvements
1.0.4
- Performance improvements
1.0.5
- Performance improvements
1.0.6
- Capture email and name in contactform+
1.0.7
- Performance improvements
1.0.8
- New urls for settings
1.0.9
- Performance improvements
1.1.0
- New events added – on_sign_up, on_login, on_logout, on_add_to_cart, on_remove_from_cart
1.1.1
- Fix incompatibility with some other plugins