Description
This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at crmperks.com
Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?
Connect FreshDesk
You can connect FreshDesk account to any Form by simply entering FreshDesk API key.
Mapping Ticket Fields
You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.
Primary Key
Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.
Error Reporting
If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.
CRM Logs
Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.
Export Logs
You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes.
Full Synchronization
All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk.
Filter Entries
By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.
Ticket Notes
You can send one to many fields as a Ticket Note in Freshdesk.
Task Status and Priority
You can choose ticket status and priority for new Tickets in Freshdesk.
Premium Version.
Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. Upgrade to Pro version
- Create Contacts and Companies.
- Ticket tag field.
- Ticket attachment field.
- Custom fields field.
- Phone Number field.
- Lookup customer’s email using email lookup apis. We support all good email lookup apis.
- 20+ premium addons
Premium Addons
We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.View All Add-ons
Want to send data to other crm
We have Premium Extensions for 20+ CRMs.View All CRM Extensions
Screenshots
Connect Multiple FreshDesk Accounts. 
Map FreshDesk Fields to Gravity Forms fields. 
Create New Entry in FreshDesk or Update Old Entry searched By Primary key. 
Filter Entries. 
Entries Sent to FreshDesk.
FAQ
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Where can I get support?
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Our team provides free support at https://www.crmperks.com/contact-us/.
Reviews
Contributors & Developers
“WP Gravity Forms FreshDesk Plugin” is open source software. The following people have contributed to this plugin.
Contributors
Translate “WP Gravity Forms FreshDesk Plugin” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.3.2
- fixed “empty field issue in all_fields tag”.
1.3.1
- added “more form submission events” feature.
1.3.0
- fixed “API key deleted” issue.
1.2.9
- fixed “debug xss” issue.
1.2.8
- fixed “company object”.
1.2.7
- fixed “map field options to gravity field” issue.
1.2.6
- fixed “form checkbox field to freshdesk text field”.
1.2.5
- added new line and html support in ticket.
1.2.4
- fixed all_fields html table.
1.2.3
- fixed attachments field.
1.2.2
- added Companies support.
1.2.1
- options selectbox added in fields settings.
1.2
- removed addons page.
- fixed custom fields.
1.1
- 500 error on submitting a form fixed https://www.ads-software.com/support/topic/not-working-error-500/.
1.0.0
- Initial release.