Hotjar

Description

Hotjar helps you to connect the dots between what your users do and why—so you can confidently create and optimize user experiences that convert. See what your users see, ask how they feel, and connect 1:1, all from one powerful and intuitive platform.

Hotjar Observe:

• Visualize user behavior – Heatmaps visually represent where users click, move, and scroll on your site. With this context, you’ll be inspired with simple ways to improve your site.
• Put yourself in their shoes – Watch recordings of real user behavior on your site. See visitors’ clicks, mouse movements, u-turns, and rage clicks. Learn what frustrates users and resolve issues early.
• Measure conversions and learn why users drop off – Visualize your conversion flows with Funnels, and understand where your users are getting stuck by zooming into relevant recordings.
• Explore and understand your metrics – Trends connects the dots between numbers and user behavior insights so you can visualize your most important metrics and find the recordings and heatmaps of the underlying user behavior with a single click.

Hotjar Ask:

• Hear from your users – Surveys bring voice-of-customer to your decision-making. Gathering evidence for a landing page or feature? Use a targeted Survey to validate your ideas and better understand your users.
• Get feedback with context – A real-time suggestion box on your site, Feedback lets users express frustration or delight about individual parts of your site, right down to the page, form, or image they’re looking at.

Hotjar Engage:

• Connect with users – Automate the recruitment, scheduling, and hosting of moderated user interviews, and focus on what matters the most—connecting with users.

Hotjar Platform:

• Stay on top of your user metrics – Use your Dashboard to get a high-level view of user data and spot issues before they become serious, identify trends, and find deeper insights.
• Integrate Hotjar with the tools you love – Connect Hotjar with thousands of popular apps, so you can automate your work and have more time for what matters most—no code required.

This plugin provides a simple installation of Hotjar on your WordPress site. Sign-up for your free trial today!

Screenshots

Installation

Simple installation

The Hotjar plugin is available to install via the WordPress plugin library and you can install it directly from within your WordPress dashboard. For a step-by-step installation guide, check out our handy help doc.

Manual installation

Alternatively, you can install manually:

1. Download the Hotjar plugin as a zip file.
2. Upload the folder hotjar to the /wp-content/plugins/ directory
3. Activate the plugin through the ‘Plugins’ menu in WordPress

Configuration

After installation, configure the plugin by visiting Settings -> Hotjar and entering your unique Hotjar Site ID. You can find your Site ID from the Sites & Organisations list in Insights.

FAQ

Do I need a Hotjar account to use this plugin?

Yes. You can sign up for a free Hotjar account which provides access to all our features including heatmaps, recordings and feedback tools.

I’ve set up Hotjar, what now?

You can enable, disable and enable all the Hotjar features from within the Insights app. Any changes will be reflected immediately on the site(s) where you have the Hotjar script installed.

For more information on getting started with Hotjar visit our help center.

Where can I find out more about Hotjar?

Visit our website to learn more about Hotjar and how you can use it to start gaining insights into how users use your site.

What are the Hotjar Terms of Service?

The full terms of service are available here together with other legal and privacy documentation. If you have further questions do not hesitate to reach out to our support.

Is Hotjar GDPR compliant?

We’ve built Hotjar with a privacy by design approach and have developed a number of compliance controls for our customers to be able to use Hotjar in a GDPR compliant manner.

Can my users opt-out?

Yes. Hotjar respects the Do Not Track header and users can also opt-out on a per-browser basis by visiting Hotjar opt out.

How do I remove Hotjar from my site?

You can uninstall this plugin at any time to remove Hotjar from your site. Data which has been collected can be removed through the Insights interface, or by deleting your site or account. For more information see our data retention documentation..

Reviews

Used to be good

Matt Lowe June 6, 2024

…Now it won’t even correctly verify the installation. The tracking script was in my website yet the HotJar control panel claimed over and over that it wasn’t when I tried to verify the installation. I tried FOUR different browsers, since it claimed that ad blocking in my primary browser was preventing it from working. The other 3 browsers have no ad-blocking extensions. Still no dice. I could see the requests reaching the site while trying to verify, and I even tested the requests that were made and, sure enough, the tracking script was installed. So…?I’m done. I’ll find another way to tackle the task I needed to complete. My HotJar account is deleted and I will no longer be suggesting it to my customers.

doesn’t work

karenelated September 3, 2023

the plugin states connection is verified on all pages I checked. The site says I need to complete the installation before continuing.

My favourite analytics application

kateeba June 7, 2023

I have already tried a few analytics applications. However, I never found the right one. hotjar is easy to use and provides considerable insights even in the free version. Super. I can only recommend it.

Does not show up anywhere

tecbay May 26, 2023

I know that Hotjar is awesome, but this plugin was useless to me. After activating, it does not show anywhere. All I’ve got is a folder in the plugins directory.

Unusable

mbarabash May 23, 2023

Went against the better judgment of 1 star reviews and tried this plugin anyway. Manually placed the code and did the WooCommerce setup. The plugin still can’t receive data, but it gives a warning message that two code snippets are successfully installed.

Inconsistent

davethemedic April 28, 2023

The plugin worked only on one of my two sites. On the other site, I can see that it has added the tracking code to the header, but hotjar fails to find the code every time. Ironically, it worked on the site that had more plugins, features and custom code installed! Just doing it manually will likely save you time

Contributors & Developers

Changelog

1.0.16

• cross-site scripting vulnerability fixed.

1.0.15

• Updated description.

1.0.14

• Fixed a warning (PHP 8 compatibility).

1.0.13

• Tested on WP 6.0.

1.0.12

• Updated assets and tested on WP 5.8.1

1.0.11

• Tested on WP 5.8.

1.0.10

• Tested on WP 5.7.2.

1.0.9

• Tested on WP 5.6.

1.0.8

• Tested on WP 5.5.

1.0.7

• Update description.

1.0.6

• Update changelog as well.

1.0.5

• Fix borked readme in the 1.0.4 tag.

1.0.4

• Tested up to bumped to 5.3.2

1.0

• Initial release.