REVE Chat – AI-powered Chatbot & Live Chat Plugin for WordPress

Description

Are you looking for a chatbot that transforms your WordPress website? Explore REVE Chat – the AI-powered Chatbot & Live Chat plugin designed to enhance customer engagement.

Install AI-powered chatbot and live chat plugin for your WordPress website. Automates 75% of customer queries, boosts your website’s CX, support, and sales.

REVE Chat is an omnichannel customer engagement platform that combines Live Chat and AI-powered Chatbot functionality to add next-level customer experience to your WordPress site. This feature-rich plugin offers a seamless customer communication model, improves lead generation, and assists in doubling up your sales.

Add on a winning solution for your customers – REVE Chat, the best WordPress chat plugin.

By blending the benefits of Instant Messaging (IM) and Live Chat, REVE Chat transforms your website into an instant messaging platform. This enables enterprises to initiate and complete more chats directly on their websites. The approach not only enhances engagement but also drives higher conversion rates and lowers overall digital promotional costs.

Moreover, our AI-powered Chatbot automates 75% of your queries, boosting response rate and customer satisfaction.

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Here is Why Your WordPress Site Needs the REVE Chat Plugin

Automate and resolve the maximum of your customer queries

REVE Chat helps you streamline customer service, improve efficiency, and potentially reduce the number of live agents required during off-peak hours. It’s a win-win for both your business and your customers.

Consolidate all communication channels in one place

Agents can handle customers on Live Chat, Facebook Messenger & Comments,

WhatsApp, Instagram, Telegram, and Mobile App.

Access past conversations and assist your customers better

With REVE Chat, you can retrieve past sessions and view conversation history. It facilitates continuity in communication by ensuring that ongoing conversations can seamlessly pick up where they left off.

The queries don’t disappear when your customers go offline

Our Live Chat plugins empower your agents to answer messages at any time. Customers receive the responses they seek upon returning online. No message slips through the crack of the offline barrier.

Seamless human-to-bot transition when necessary

If a customer encounters a question that is complex for Chatbot to handle, being smoothly handed off to a human agent. So, there will be less customer frustrations and faster resolutions.

Eliminate incurring confusion with Co-browsing facility

Collaborate with your customers using Co-browsing to swiftly resolve their issues, enhancing understanding and eliminating confusion.

Our Chatbot speaks your language and more

The world speaks many languages, and so does REVE Chatbot. Experience seamless multilingual conversations. With its multilingual capabilities, REVE Chat ensures that every user feels understood and catered to their preferred language.

Easy Integrations with 50+ tools

Easily connect the plugin with your e-commerce, CRMs, and CMS platforms and benefit from 30+ ready integrations and robust API access.

Our products: Chatbot, Live Chat, Video Chat, Co-browsing, Chat SDK, Ticketing System

How Does REVE Chatbot Work?

REVE Chatbot combines its supervised training with autonomous learning from internal sources (company websites, documents, etc.) via LLM. This approach enables the Chatbot to answer customer queries from both sources. This minimizes the number of unanswered queries, cuts operational and infrastructural costs, and improves user satisfaction.

Moreover, the Hybrid Chatbot enables text-based conversational responses from LLM with interactive components like carousels and quick replies from our Chatbot Builder. This fusion delivers a personalized experience, blending conversational fluidity with interactive engagement for heightened customer satisfaction.

Some of the core benefits of using Large Language Model in hybrid mode are:

1. Users have the flexibility to personalize the Chatbot by integrating diverse interactive features like carousels and buttons, and accessing LLM support as required.
2. Integrating LLM functionality empowers the Chatbot to deliver more personalized and contextually relevant responses, thereby enhancing the overall quality of the customer experience.
3. With LLM capable of addressing questions beyond the capacity of our Chatbot training model, the probability of unanswered queries will decrease, leading to improved CSAT scores and increased sales potential.
4. As some of the queries might have some sensitive components in their answers that LLM may misinterpret, those can be trained with care with our training models.

Features at a Glance: REVE Chatbot and Live Chat Plugin for WordPress

Automate 75% of your customer queries with intelligent Chatbot features

• Sentiment Analysis: Know your customer emotions and respond accurately to deliver higher satisfaction. Sentiment analysis helps to personalize the bot’s performance by harnessing historical user data.
• Fallback Options: Fallback scenarios pop up when the bot fails to identify the user’s input. It gives multiple options using triggers or surveys to have a seamless conversation.
• Bulk Machine Learning (ML) Training: Import all the general FAQs and answers to train your Chatbot to deliver faster and more effective answers that improve overall accuracy.
• Data Sanitization: Sanitize your unstructured data into structured ones so that chatbots can respond accurately. Data cleansing trains the chatbot to improve performance and boost the experience.

Deliver real-time personalized assistance with IM blended Live Chat

• Customization: Make your Live Chat appearance to match your website branding. Set various messages as per your business needs.
• Queuing: Let your visitors know your team is busy with an estimated wait time before they leave your website frustrated.
• Voice/ Video Chat: Your business can engage customers using a Voice/ Video chat plugin right inside the web or mobile apps with a click-to-call solution, and provide real-time support.
• Co-browsing: You can leverage collaborative browsing for better CX where you can browse together online with customers, share browsers, and offer real-time help.
• Screen Sharing: Solve complex issues in quick time with the screen sharing feature and help them navigate the website with screen sharing.
• Visitor Analytics: Get real-time insights and website journey about your website visitors to help your team members have better conversations.
• Auto Triggers: Target your website visitors with the right messages at the right time with proactive chat triggers based on the URL.
• Customer Satisfaction Ratings: Get instant feedback about your team performance right after every chat session with post-chat customer satisfaction ratings.
• Department Management: Route chats faster across the right teams and responds faster by creating and managing departments.
• Facebook Messenger: Convert Facebook visitors into customers, interact with them easily from a single dashboard, and add value to your social media support strategy.
• Chat Monitoring: Monitor your agent performance and responses to ensure more appropriate answers to your customer queries.

Make data-driven decisions using an enhanced dashboard

• Real-time Online Visitors: View the current visitors who are actively browsing your website or using your application in real-time.
• Agent Status: The current availability and activity status of the agents. It lets you know if agents are online and ready to respond to customer inquiries, if they are busy with other tasks, or if they are offline.
• Channel-wise Chat Distribution: Enables the distribution of incoming chat requests among available agents based on different channels or sources.
• First Response Time (FRT): FRT measures the time taken by an agent to send the first response to a customer inquiry or message.
• Avg. Response Time (ART): ART calculates the average time it takes for agents to respond to customer messages across all interactions.
• Customer Satisfaction Level: Metric that indicates the level of satisfaction reported by customers after interacting with support agents through REVE Chat.

Supported Language

REVE Chat supports 25+ multiple languages, facilitating communication with customers from diverse linguistic backgrounds.

• Arabic
• Bangla
• Chinese(Simplified)
• Chinese (Traditional)
• Dutch
• English
• French
• German
• Hindi
• Italian
• Japanese
• Korean
• Malay
• Polish
• Portuguese
• Romanian
• Russian
• Spanish
• Swedish
• Tagalog
• Turkish
• Vietnamese
• Armenian
• Hebrew
• Norwegian
• Greek
• Danish

50+ Integrations

Website
Social Media Channels
WhatsApp Cloud API
Instagram Messaging and Comments
Facebook Messenger and Comment
Viber
Telegram

Direct Chat Page

Mobile SDK:
Android SDK V1.0.14.3.6
iOS SDK V2.2.7.3

Native Android SDK
Android SDK V3.0.3
Android SDK V3.0.2 (BETA)
Android SDK V3.0.1 (BETA)
Android SDK V1.0.14.3.6

Native iOS SDK:
iOS SDK V3.0.2
iOS SDK V3.0.1 (BETA)
iOS SDK V2.2.7.3
Flutter Android SDK
Flutter iOS SDK
React Native iOS SDK
React Native Android SDK
Email Integration

CRM Integrations
Pipedrive
Salesforce
HubSpot
MS Dynamics
AmoCRM
Agile CRM
Vtiger
Capsule
Infusionsoft (by Keap)

CMS Integration
WordPress
DotNet Nuke
Blogger
Joomla
Drupal
ModX

E-commerce:
Shopify
Bigcommerce
WooCommerce
Prestashop
3dCart
Pinnacle Cart
Core commerce
BigCartel
ECWID
LemonStand
Ebay
Volusion
Americommerce
osCommerce
Magento
Zencart
XCart
OpenCart
CSCart
Abantecart

Website Builder:
Wix
Hosting Platform:
Plesk
WHMCS

Analytics:
Google Tag Manager
Google Analytics

Support

Should you need any assistance, feel free to chat with our customer advocates at www.revechat.com or email us at [email protected]

Don’t have a REVE Chat account yet? Create one from here!

Contributors & Developers

REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.

Screenshots

Installation

How to Install REVE Chat Widget to Your WordPress Website

Installing REVE Chat Widget to your WordPress website is quite easy. It takes seconds, literally. All you need to do is follow some simple steps and voila, it’s done! Quite easy!

So, let’s get started….

For REVE Chat widget integration, follow the steps given below:

1. Download the REVE Chat plugin from WordPress Marketplace

2. Login to your website admin panel

3. Select ‘Plugins’ from the left side panel and then ‘Add new’. On the right side, you will see the ‘Add Plugins’ option. Next click on ‘Upload Plugin’.

4. To upload the file, click on the ‘Choose File’. Select the downloaded file, and click on ‘Install Now’.

5. When the installation process is finished, click on the ‘Activate Plugin’ option to activate the REVE Chat plugin.

6. Now you will find the “REVE Chat” plugin in the “Installed Plugins” list. To go to the REVE Chat settings page, click on the ‘Settings‘ option.

7. If you already have a REVE Chat account, please choose “Yes, I already have a REVE Chat account” and provide your email address. Otherwise, you can also choose “No, I want to create one” to create a new account.

8. Now click on the ‘Save Changes’ button.

That’s it! WordPress live chat installation is done.

FAQ

How do I install the REVE Chat plugin for WordPress?

Follow these steps to easily install REVE Chat plugin to your WordPress site,

• Step 1: Access your WordPress dashboard and log in.
• Step 2: Once logged in, locate the “Plugins” option on the left-hand side menu. Click on “Add New” from the Plugins submenu.
• Step 3: In the top right corner of the Plugins page, you’ll find a search bar. Type “REVE Chat” into the search bar and press Enter.
• Step 4: Click on the “Install Now” button next to the plugin.
• Step 5: Click on the “Activate” button to activate the REVE Chat plugin.
• Step 6: Upon activation, you should be redirected to the REVE Chat configuration page automatically.
• Step 7: If you don’t have a REVE Chat account, you’ll need to create one. Fill out the necessary information to create your account.
  ( If you already have a REVE Chat account, simply log in using your credentials.)
• Step 8: Congrats! Once you’ve successfully logged in or created an account, the REVE Chat plugin is installed, activated, and configured on your WordPress website.

Do I have to sign up for the service to install the plugin?

To install the plugin, no sign-up is required. You can simply download and get started. However, to access all the features and maximize the plugin’s potential, signing up is necessary. It’s a quick two-step process: install first, then sign up to unlock all the goodies.

What makes REVE Chat different from other Live Chat plugins?

REVE Chat stands out for its unique fusion of Instant Messaging and Live Chat. With our customizable appearance, queuing feature, and advanced capabilities like Voice/Video Chat, Co-browsing, Screen Sharing, Visitor Analytics, Auto Triggers, and Customer Satisfaction Ratings, we ensure a seamless experience.

Does REVE Chat offer a free trial for WordPress users?

Absolutely! REVE Chat provides a 14-Days Free Trial. You can get full access to all features, empowering you to explore the platform’s capabilities firsthand.

Can I add the REVE Chat plugin on more than one website at the same time?

Yes, the Live Chat plugin can be added on more than one website at the same time for the Advanced & Enterprise package.

How can I use voice or video chat with my WordPress Site?

To use Voice or Video chat you need to simply integrate REVE Chat to your WordPress site. Then you are ready to avail of Voice or Video Chat features from the customization option.

Does REVE Chat offer co-browsing and screen sharing?

Yes. REVE Chat offers Co-browsing and Screen-sharing features, where we turn browsing sessions into collaborative adventures.

Can REVE Chat facilitate Voice and Video chat within WordPress websites?

Yes. REVE Chat facilitates Voice and Video chat within WordPress websites and transforms them into lively hubs of real-time interaction. You can use voice and video chat by simply integrating REVE Chat into your WordPress site.

Can I customize the look and feel of the live chat window to match my brand?

Of Course! You can customize the look and feel of the Live Chat window to perfectly match your brand’s vibe and aesthetics.

How can REVE Chat help generate more leads and sales?

REVE Chat helps generate more leads and sales with a staggering 79% of Live Chat customer support and REVE Chatbot solving 68.9% of customer queries.

Can REVE Chat help convert website visitors into loyal customers?

Absolutely! With our dynamic tools and personalized support, we’re here to transform casual browsers into dedicated fans of your brand. Let’s make every visit count!

Does the AI chatbot work even when I’m unavailable?

Yes! REVE AI-powered Chatbot is available to assist 24/7. It handles all customer queries, boosting your sales and lead generation round-the-clock.

Can I train the chatbot to answer my specific customer queries?

You can train it to perfection by setting up pre-defined data tailored specifically to your business’s unique needs. Empower your chatbot to be a customer query-solving superstar!

What happens if the Chatbot can’t understand a customer’s question?

If a customer encounters a question that is complex for the Chatbot to handle, being smoothly handed off to a human agent through our human-to-bot handover feature. So, there will be less customer frustrations and faster resolutions.

How does REVE Chat handle queuing during busy periods?

REVE Chat ensures that no customer gets left hanging during busy times. It manages seamless queues. It lets the visitors know the team is busy with an estimated wait time before they leave the website frustrated.

How many languages does REVE Chat support for multilingual communication?

REVE Chat supports over 25 languages, and breaks down communication barriers, ensuring seamless interactions with customers from all walks of life.

Can I customize the Chatbot greetings and messages?

Absolutely! You can customize your Chatbot greetings and messages and many more to match your brand’s vibe and meet your customers right where they are.

How much is the price of the REVE Chat web chat plugin?

The REVE Web Chat plugin is free to install! Additionally, you get the full experience with a 14-day free trial to explore all its features. There are three packages:

• Standard
• Advanced
• Enterprise.

Please click here https://www.revechat.com/pricing/ to find out more about pricing.

How can I get further information regarding the REVE Live Chat support plugin?

You can find out more at our site at https://www.revechat.com or [email protected] and we will help you with installation.

Can I see the chat history of past conversations?

Yes. With REVE Chat, you can retrieve past sessions and view conversation history. It facilitates continuity in communication by ensuring that ongoing conversations can seamlessly pick up where they left off.

Reviews

Efficient Communication with REVE Chat

amalmanaf January 30, 2023

Extremely pleased with the features of this live chat plugin. It’s simple, the interface is smooth, and the overall performance is good. We were quite satisfied with the results in the trial period itself. So, it was an easy decision to move to the paid or enterprise version.

Revolutionary Chatbot: REVE Impresses with its Accuracy and Speed

surashree123 January 16, 2023

A really helpful chatbot plugin. Tons of useful features for customer service. In particular, we liked the bot feature that allows our team to personalize every interaction with real-time insights about customers. So, we can respond based on the location, chat history, IP address, Referral source, etc. We now regularly achieve an improved user experience. 

Wonderful Support

khalidjubair September 8, 2022

Loving this plugin way more than we’d imagined. It has a lot going on in its favor. While it’s super easy to integrate into a WordPress website, you can also witness improved communication with the clients even when you’re on the move.

Quite Handy

sobujku August 28, 2022

We were searching for a quality chatbot platform that could improve our performance and client responses. Thanks to REVE Chat, now we can breathe easily. This plugin has helped us achieve a spike in the number of people connecting with our team via chat. The best part, we’re now able to address clients’ issues quicker than ever before.

Wonderful solution for business

sunny976 June 26, 2022

It comes with great customer service and hassle-free installations.

Wonderful and robust for small to big businesses!

avishekev April 2, 2021

I’m using live chat for a couple of months. Easy to install, configure, and customize. Excellent customer service (via live chat on their own site!) and simple to use. Thanks for a great service and plugin!

Contributors & Developers

Changelog

1.2.0

• Feature: Add the Reve chat widget to your site!
• Feature: Customize look and feel of the widget, including themes and color!

2.0

• New Admin Menu page for REVE Chat
• New for integration
• Added link of settings page to display on the plugins page (beside the activate/deactivate links).

2.0.1

• Updated chat script

2.0.3

• updated the UI

3.0

• introduced new signup process
• fixed signin bug

6.2.0

• new UI design
• updating singup and login procedure
• added shopping cart feature

6.2.1

• added shopping cart feature
• Show visitor’s cart information in chat window
• Share product card
• Show orders list
• Search order by id

6.2.2

• Bug fix – cart api