Richpanel – Customer Support Helpdesk & Chat

Description

Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.

THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM

?? Omnichannel Helpdesk & Ticketing

?? Integrated Ecommerce Self-service

?? Modern Live Chat & Messaging

Video walkthrough

6 REASONS YOU SHOULD SWITCH TO RICHPANEL

1. Manage all support channels from one collaborative inbox

Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.

2. Complete customer profile with WooCommerce integration

Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.

3. Eliminate repetitive contacts with ecommerce self-service.

30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.

4. Convert more leads with a modern live chat on your store

Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

5. Resolve customer issues instantly with power tools and shortcuts

Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.

6. Access all the support analytics and KPIs you need

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

HOW TO GET STARTED

Want to learn how you can power up your WooCommerce store support with Richpanel? Book a demo here or Sign-up here to see it in action.

Screenshots

Installation

Once you install the plugin, follow these steps:

1. Activate the plugin after installation.
2. It will ask for an API Key & API Secret.
3. Enter your unique Richpanel API Key & API Secret and click “Save Keys”. If you don’t have these API tokens, sign up for free now and get one!
4. Once the keys are saved, you will have the option to “Sync Orders” and “Sync Subscriptions” which will sync the orders and subscription details of the customers with Richpanel.

FAQ

How to get started?

To get started with Richpanel Book a demo here or Sign-up here to see it in action.

What are the messaging channels Richpanel supports?

Richpanel connects with your support email, Facebook Page, WhatsApp Business and live chat to bring all the messages in one inbox.

How many agents can I add?

There is no limit to the number of agents in Richpanel plans.

What are the integrations available?

Richpanel integrates with WooCommerce, Shopify, Magento, HubSpot, Salesforce, Zendesk, Segment, WhatsApp & Facebook.

Reviews

It says Free Trial but they charge without Notification

amunera September 24, 2023

To try their free plugin they required me to register a credit card, the first day my account in their panel shows an invoice of $0 but after a while the bank notifies me that Richpanel made a charge for $395. They no longer respond in their chat or from their support email and I have evidence of all of the above. Incredible that this happens within Wordpress.

Best customers support plugin / software ever

vargyasandras February 21, 2023

I have been looking for such a complex and well-functioning solution for managing my customers for a long time. This helps a lot. The team is fast, transparent, extremely flexible and endlessly helpful. I can only say the best about them. Impressive customer service, which is to be expected from a company dealing with these. 100/100 points

great extension for the best comms platform out there

nordurljosahvida February 15, 2023

Exactly what we needed. automatically identifies logged-in users inside the chat, very simple configuration

Best CRM I have found, easiest to use

dylanthenewguy January 27, 2023

We searched alot, we have over 2k customers emailing, messaging, commenting on our page and instagram it is impossible for us to keep up, we needed to streamline our communications. With this we integrated our 2 FB pages and Instagrams accounts, our woo commerce website, messenger and emails. We now can supervise our Virtual Assistant’s activity overseas as well. Now we never miss messages, sales or worse, a customer who has a problem and really needs our attention. Some customers mention in a comment, then messenger us and email and it all comes in to the same place so we are not confused. If my assistant is replying, I can see what they said. We have a healthy list of canned text for responses for our VA and also are turning them into auto self serve responses in our website. It is so helpful that we can put the customers communication messages next to their data from our website so our we can see their order history, what they are shoping for…. its a very powerful tool. As we get really good with using all its features, I am sure we are ready to start scaling up our sales. We can handle the volume with this on our team. We had an issue with setting up our server with the emails. Our server is a little funny. Richpanel took the time to have a zoom meeting and help us through it. Quite excellent.

Automatically activates automated plugin updates in wordpress!!!!

gwlshop April 4, 2022

As soon as this plugin is active automated updates are activated for all plugins and can’t be deactivated. as soon as the plugin is deactivated again, I am also able to deactivate automated updates for plugins again. since plugin conflicts can occur when updating everything automatically we usually first test the updates on a staging environment. if everything works fine we update the plugin on our live site. this is not possible when richpanel is active. totally useless and bad behavior by the plugin!

Complete Customer Service Solution

jvas1704 June 30, 2020

Fantastic product. Simple setup and allows you to automate the customer service process from end to end. I am so glad we found Rich Panel. We are using it across different project and it’s eliminating the need for different systems in a big way. Support is also very responsive and helps you every step of the way!

Contributors & Developers

Changelog

2024-01-20 – version 2.5.0
* Tested for compatibility with WooCommerce version 8.3.1

2023-11-27 – version 2.4.9
* Added compatibility with HPOS

2023-07-26 – version 2.4.8
* Resolved the indentation errors throughout the codebase to adhere to the coding standards.

2023-07-14 – version 2.4.7
* Improved plugin performance by optimizing order and subscription data import processes to only execute when required, mitigating unnecessary database load.

2023-06-24 – version 2.4.6
* Added condition to execute queries during sync

2023-06-20 – version 2.4.5
* Added AJAX callback to clear events

2023-03-04 – version 2.4.4
* Removed get_item_meta function support

2023-03-01 – version 2.4.3
* Fixed the undefined variable issues

2023-03-01 – version 2.4.2
* Added logic to sync the code and fix security vulnerability because of unsanitised data

2023-03-01 – version 2.4.1
* Added logic to add datalayer

2023-03-01 – version 2.4.0
* Refactoring code

2023-02-20 – version 2.3.9
* Removing the flow to set cookies for visitors

2022-12-13 – version 2.3.8
* Fixing antipatterns

2022-12-13 – version 2.3.6
* Handle warning messages

2021-09-02 – version 2.3.2
* Preventing loading of messenger on admin screen

2021-06-25 – version 2.3.1
* Added suppport for item based tracking

2021-04-23 – version 2.3.0
* Added auto update and removed backward compatibility

2021-04-01 – version 2.2.9
* Added refund tracking

2021-03-05 – version 2.2.8
* Added lineItemId to handle duplicate custom order

2020-12-18 – version 2.2.7
* Removed direct call for order properties

2020-09-21 – version 2.2.6
* Optimized tracking code fetch

2020-07-27 – version 2.2.5
* Updated plugin to fetch order number

2020-04-17 – version 2.2.4
* Minor fixes

2020-02-25 – version 2.2.3
* Updated variant tracking info

2020-01-31 – version 2.2.2
* Added support for canada post tracking

2019-10-24 – version 2.2.0
* Update plugin action links

2019-10-18 – version 2.1.0
* Update plugin installation flow

2019-08-30 – version 2.0.3
* Updated URLs in Shipment & Tracking Helpdesk
* Updated Queries in Live Chat
* Made helpdesk plugin compatible with new version

2019-06-01 – version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of help desk
* Added animations when transitioning to different screens in the help desk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with WooCommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email

2018-04-01 – version 2.0.1
* Subscription Update
* Launched mobile compatible version of the help desk
* New and improved customer timelines in the help desk
* Converted conversations report in help desk
* Track which live chats resulted in a conversion and track them in helpdesk reports

2019-02-01 – version 2.0.0
* Updated Event Structure
* A new improved version of the help desk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in help desk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa

2018-12-01 – version 1.0.6
* Tracking all product interactions and display inside help desk
* Option to route chats to colleagues
* Filter conversations in the help desk by tags, user type (customer or visitor) & channels (email or Live chat)

2018-10-01 – version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the help desk
* Add private notes that are not visible to customers

2018-08-01 – version 1.0.2
* View and manage different views in the help desk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more

2018-06-01 – version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors

2018-04-01 – version 1.0.0
* Launched live chat & Helpdesk
* Integration with WooCommerce