Jetpack Contact Form Emails All of a Sudden Showing HTML in Them

  • Resolved joyryde

    (@joyryde)


    6 years, 9 months ago

    We all of a sudden are seeing full html code in every email we get from the contact form. We are using the latest WordPress and the latest Jetpack.

    It’s this issue:
    https://github.com/Automattic/jetpack/issues/7003

    We do not want to add ANOTHER plugin to fix this issue…how do we resolve it?

    Emails look like this:

    X-PHP-Originating-Script: 639:class-phpmailer.php
Date: Wed, 21 Feb 2018 20:16:09 +0000
Message-ID: <[email protected]>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="b1_4bd1f6973c42f9a9804b0de055e4ea32"
Content-Transfer-Encoding: 8bit

This is a multi-part message in MIME format.

--b1_4bd1f6973c42f9a9804b0de055e4ea32
Content-Type: text/plain; charset=us-ascii
----
Time: February 21, 2018 at 8:16 pm
Contact Form URL: https://djdeals.com/contact-us/

--b1_4bd1f6973c42f9a9804b0de055e4ea32
Content-Type: text/html; charset=us-ascii

<!doctype html>
<html xmlns="https://www.w3.org/1999/xhtml">
<body>

<b>Message:</b>

</body>
</html>
--b1_4bd1f6973c42f9a9804b0de055e4ea32--

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • If you temporarily disable all plugins except for Jetpack, switch to a default theme, like Twenty Seventeen, and test the contact form, do you see the same issue?

    If you don’t want to test this on your live site, you can create a staging version of it with a plugin, like this:

    https://www.ads-software.com/plugins/wp-staging/

    Then, if you are still having a problem, let us know, and we can take the next troubleshooting step, once we get more feedback.

    Thread Starter joyryde

    (@joyryde)

    Found it.

    This plugin causes the issue:

    https://www.ads-software.com/plugins/goodbye-captcha/

    We were getting 10+ SPAM messages per day without the plugin, with it, we have a flawless zero SPAM record…but it’s definitely the cause of this problem so we will have to find another solution.

    but it’s definitely the cause of this problem so we will have to find another solution.

    Will do, and we’re glad you found the cause of the issue.

    Also, you may want to check out Akismet:

    https://www.ads-software.com/plugins/akismet/

    Let us know if you have any more questions!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jetpack Contact Form Emails All of a Sudden Showing HTML in Them’ is closed to new replies.