receive no e-mail notification

  • Resolved sophieheymans

    (@sophieheymans)


    7 years ago

    Hello, I do not receive notification in my mailbox when a message arrives in the guestbook. It seems to me to have correctly set it. Do you have any idea of ??the origin of the problem? Thank you in advance for your help.
    My actual configuration WP :
    – Version de WordPress : 4.9.4
    – Version de PHP/MySQL : 7.1.10 / 5.5.5
    – Thème utilisé : Divi-child
    – Extensions en place : Anti-spam (4.4), API KEY for Google Maps (1.1.0), Divi Builder (2.0.67), Dropbox Backup & Restore (1.6.1), Elegant Themes Support (1.3), Elegant Themes Updater (1.2), Forum_wordpress_fr (4.1), Gwolle Guestbook (2.3.10), TablePress (1.9)
    – Adresse du site : https://www.location-duplex-arc1950.com
    – Nom de l’hébergeur : Apache

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Marcel Pol

    (@mpol)

    Did you subscribe your user/email to the notifications?

    Also, you can set the From address manually, like [email protected]. Did you try this?

    I don’t know what to do further. You could check the documentation from your provider, sometimes they have a special config. There are also SMTP plugins that might give you the right settings.

    Thread Starter sophieheymans

    (@sophieheymans)

    Thank you for your quick response. Yes I tried and unfortunately it does not work. However, I receive a notification when a message is sent via the contact form. I created another site with the same divi theme and a guestbook made with the Gwolle-GB plugin and it works fine ??
    Yours truly

Viewing 2 replies - 1 through 2 (of 2 total)
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