• Resolved watermarkbs

    (@watermarkbs)


    I am getting an error saying the backup can’t complete.
    Where can I copy my debug info?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @watermarkbs
    please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ) if you not already set, re-run it again and send us debug log.
    You can get the latest backup log in: BackWpUp -> Logs

    Thread Starter watermarkbs

    (@watermarkbs)

    WordPress version: 4.9.4
    BackWPup version: 3.4.4
    PHP version: 5.6.30 (64bit)
    MySQL version: 5.6.32-78.0-log
    cURL version: 7.45.0
    cURL SSL version: OpenSSL/1.0.1e
    WP-Cron url: https://www.azdogsmart.com/wp-cron.php
    Server self connect: Not expected HTTP response:
    Status-Code: 200
    Content-length: 0
    Accept-ranges: bytes
    Date: Sun, 11 Mar 2018 17:36:54 GMT
    Age: 0
    Vary: User-Agent
    X-cache: uncached
    X-cache-hit: MISS
    X-backend: all_requests

    Document root: /var/chroot/home/content/p3pnexwpnas01_data03/74/3620874/html
    Temp folder: /home/content/p3pnexwpnas01_data03/74/3620874/html/wp-content/uploads/backwpup-05b765-temp/
    Log folder: /home/content/p3pnexwpnas01_data03/74/3620874/html/wp-content/uploads/backwpup-05b765-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: cgi-fcgi
    Current PHP user:
    Maximum execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 453
    Server Time: 17:36
    Blog Time: 17:36
    Blog Timezone:
    Blog Time offset: 0 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 24.75 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, calendar, cgi-fcgi, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, json, libxml, mbstring, mcrypt, memcache, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @watermarkbs,
    So maybe your website is using a caching plugin, please try to enable alternative cron by following these steps:
    modify wp-config.php ( you can find this file in your root directory ), and before the line:
    /* That’s all, stop editing! Happy blogging. */
    add this line:
    define('ALTERNATE_WP_CRON' , true );
    Try to run the job again, is that help?

    Plugin Support happyAnt

    (@duongcuong96)

    @watermarkbs

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Backup started but not responding’ is closed to new replies.