Insert not working

Hi @catchlight,

Sorry to hear you’re having issues. Was that fixed once you’ve made your tracks public or are you still having issues?

Could you explain how it is not working for you? Does the add media button doesn’t open the pop-up? Does the pop-up doesn’t have the soundcloud is gold tab? Does the tab doesn’t let you access your content? Or does the insert shortcode button doesn’t put the player in your post?

Cheers

ps: The apostrophe bug was fixed in 2.4.3 not 2.5

No, I’ve made tracks public and that hasn’t changed anything.

The Add Media button opens the pop-up all fine. I can see the list of SoundCloud clips on my account all fine too. Joy! ??

It’s the Insert Shortcode button that is not responding.

Here’s what the Chrome Inspector says when I click on the Add Media > Soundcloud is Gold link

media-upload.php?chromeless=1&post_id=345&tab=soundcloud_is_gold:106 
GET https://www.mywebsite.com/wp-content/plugins/soundcloud-is-gold/images/addpointer.png 404 (Not Found)

media-upload.php?chromeless=1&post_id=345&tab=soundcloud_is_gold:106 
GET https://m.soundcloud.com/images/throbber-cloud-greyscale.gif 404 (Not Found)

And then when I click the Insert Soundcloud Player

The Console has this error

soundcloud-is-gold-js.js?ver=4.9.4:245 

Uncaught TypeError: Cannot read property 'execCommand' of null

    at insertShortcode (soundcloud-is-gold-js.js?ver=4.9.4:245)
    at HTMLAnchorElement.<anonymous> (soundcloud-is-gold-js.js?ver=4.9.4:237)
    at HTMLAnchorElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3)
    at HTMLAnchorElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3)
insertShortcode @ soundcloud-is-gold-js.js?ver=4.9.4:245
(anonymous) @ soundcloud-is-gold-js.js?ver=4.9.4:237
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3

Word of warning I know enough to be able to paste this stuff to you, but that’s where my knowledge ends I’m sorry. I hope this is somewhat useful.

• This reply was modified 6 years, 12 months ago by catchlight.

Hi,

ok, so I can see where the error is triggered, thanks a lot for pasting the content of the console. I think it’s to do with tinyMCE but I’m also surprised about the file not found as those images are inside the plugin.

Would have an installed plugin that modifies your editor? Also, would you be able to do a test for me. If you disable all plugins except Soundcloud is gold, do you still have the issue? If you don’t can you re-enable the other plugins one by one and everytime check if the insert still work. If that doesn’t work, could you delete the plugin and reinstall it through your WordPress dashboard?

I’m really sorry about this. Hopefully, we will be able to sort it out and probably solve this issue for other people along the way.

Cheers

Hi,

I revisited this issue today, sorry for the delay. The issue appears to be that I was in Text mode instead of Visual mode.

Switching to Visual mode works, so it’s good to know that there’s no plugin conflict. I feel this should still work in Text mode, it would be great to be able to get that feature in a future update.

Brock

• This reply was modified 6 years, 10 months ago by catchlight. Reason: Just being a bit more specific

Thank you so much @catchlight!!

I wish everyone would take the time to post their findings! This is very useful and helpful (karma points for you).

I will look into making it work from Text Mode but I think that text mode used to disable all editor’s plugins, stopping the plugin from acting on the content of the editor window. Will see, maybe WordPress changed that since then.

Thank again!