• Resolved dinigi

    (@dinigi)


    Hi, I was using your Plugin successfully for a few months, after the last updates (WooCommerce and WordPress) the Pixel suddenly disappeared..

    Could you take a look please?

    URL: https://www.ecoreciclos.com/

    Thanks,
    Diego

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    Everything works fine for me.

    Make sure that:

    1. You don’t test with an excluded role

    2. You don’t use an ad blocker

    Thread Starter dinigi

    (@dinigi)

    i have uninstalled the plugin and added the pixel code manually to the header, works fine now

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Is not my business, but your current setup is not correct. You’re firing a large number of events on your homepage (ViewContent, AddToCart, InitiateCheckout, Purchase).

    Everything was fine before when you were using PixelYourSite. You probably didn’t see the pixel because you were testing with an excluded role, like admin. We have this option on our main tab.

    Thread Starter dinigi

    (@dinigi)

    So these events are being triggered when acessing any page?

    Well when you checked I had the standard pixel code with one trigger in the header and added additional triggers afterwards, but I didn’t know they were being fired just on loading the page.

    I found out the plugin is not working anymore because there has been no Pixel activity for over a week now..

    I am activating the plugin again, please take a look on the website.

    Thanks for your assistance!

    Plugin Author PixelYourSite

    (@pixelyoursite)

    It’s definitely working fine, except I can’t see the ViewContent fired on the single product pages. Make sure that this event is enabled on from our WooCommerce tab.

    Also, on our main tab, check if you’re excluding any user roles from tracking.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Pixel disappeared after updates’ is closed to new replies.