Plugin didn’t work and no refund so far

  • The plugin didn’t meet our project’s needs. But we took a chance on it because their website guaranteed a 30 day money back guarantee.

    So far we haven’t been able to get a refund yet. We got one response to our email, but zero responses since then.

    Here’s the response (which was a bit fishy that they asked for so much info, which we did not provide them -there’s no need for this info for them to process a refund):

    “Hello,
    Thank you for choosing FMA as your WP Plugin and Theme provider. Apologies that you are facing issues.
    Can you please send us the following details:
    FTP/Control Panel Info:
    WP Admin Info:
    We look forward to taking care of this for you as smoothly as possible.”

    All in all, very disappointed with this. Seems like the money is lost.

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