• Resolved totallyrich

    (@totallyrich)


    I have a few clients where we have a simple customer feedback form. The idea is that they give us their email and select a rating from 1 to 5 stars.

    If they select 1 to 3 stars we redirect them to a second form where they can give us some direct feedback.

    If they select 4 to 5 stars, we know they love the clients service so we redirect them directly to a third-party review site (Google+, TrustPilot or Feefo).

    This works really well.

    We have been using the on_sent_ok() hook with this code:

    on_sent_ok: "var Iso = $("input[name=rating]:checked").val() ; if(Iso == '1 = Poor' ){ location = '/feedback'; } if(Iso == '2 = Not great' ){ location = '/feedback'; } if(Iso == '3 = OK' ){ location = '/feedback'; } if(Iso == '4 = Great' ){ location = '/share-your-experience/'; } if(Iso == '5 = Excellent' ){ location = '/share-your-experience/'; }"

    Now that this method is not preferred, we should be using DOM event redirect. What should we be putting within the redirect script?

    Thanks so much!

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Viewing 3 replies - 1 through 3 (of 3 total)
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