Problem restoring backups

  • Resolved cswilsn2k

    (@cswilsn2k)


    6 years, 11 months ago

    Hi,

    I am getting an error in my apache error log and my backups are not restoring:

    [Mon Mar 19 09:05:26.072948 2018] [:error] [pid 20934:tid 140519459981056] [client 47.223.96.53:59206] WordPress database error Access denied; you need (at least one of) the SUPER privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action(‘wp_ajax_updraft_ajax’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, UpdraftPlus_Admin->updraft_ajax_handler, call_user_func, Upd raftPlus_WPAdmin_Commands->restore_alldownloaded, UpdraftPlus->analyse_db_file, UpdraftPlus->get_max_packet_size, referer: https://www.netexconsult.com/admin/options-general.php?page=updraftplus
    [Mon Mar 19 09:05:35.299294 2018] [:error] [pid 20996:tid 140519434802944] [client 47.223.96.53:59207] WordPress database error Access denied; you need (at least one of) the SUPER privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by require_once(‘wp-admin/admin.php’), do_action(‘settings_page_updraftplus’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, UpdraftPlus_Admin-> settings_output, UpdraftPlus_Admin->restore_backup, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, UpdraftPlus->get_max_packet_size, referer: https://www.netexconsult.com/admin/options-genera l.php?page=updraftplus

    Does anyone know what might be causing this?

    Thanks!

Viewing 1 replies (of 1 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    UpdraftPlus will attempt to increase the maximum allowed packet size. However, if denied, it will continue with the default. It appears that there is another issue affecting the restorations.

    Please could you send us a copy of the latest restoration log? This can be found in the ‘wp-content/updraft’ directory of the site via FTP or your hosting filemanager.

    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

Viewing 1 replies (of 1 total)
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