Order Export not working

Hi @christfgg,

The recommended memory limit for WordPress to run WooCommerce is 256MB. You can follow this link to increase the limit.

If issue persists, please share us the server error via support.

Hi,

Thanks for the quick response, unfortunately I have tried to follow the instructions on the page and it has still failed the server log error is…

2018-03-27 13:07:12 Warning 188.95.206.202 mod_fcgid: stderr: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 64 bytes) in /var/www/vhosts/sunshinesupermarket.com/httpdocs/wp-includes/meta.php on line 840, referer: https://sunshinesupermarket.com/wp-admin/admin.php?page=wf_woocommerce_order_im_ex Apache error

Thanks
Chris

Hi @christfgg,

In that case, please try setting 512M. Let us know if the issue persists.

Hi, Thanks again,

We have upped the memory allowed to 512m in wp-config.php…

define(‘WP_MEMORY_LIMIT’, ‘512M’);

and we are still getting the same error…

2018-03-29 11:03:07 Error 188.95.206.202 500 POST /wp-admin/admin.php?page=wf_woocommerce_order_im_ex&action=export HTTP/1.0 https://sunshinesupermarket.com/wp-admin/admin.php?page=wf_woocommerce_order_im_ex Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 509 Apache SSL access

2018-03-29 11:03:42 Warning 188.95.206.202 mod_fcgid: stderr: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /var/www/vhosts/sunshinesupermarket.com/httpdocs/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php on line 532, referer: https://sunshinesupermarket.com/wp-admin/admin.php?page=wf_woocommerce_order_im_ex

Hi @christfgg,

From the error message, it is clear that the changes made haven’t affected. You may need to restart the Apache server for the changes to effect.