The user does not receive email confirmation

Hi,

Thank you for contacting us.

First of all you need to update RegistrationMagic to the latest version.

In order to send username and password to the user through email and to also activate user automatically:

a) Click on RegistrationMagic > global settings
b) Select ‘user accounts’
c) In account activation method, choose activate user automatically
d) Enable: send username and password to the user through email
e) Save it

In case you still face issues, please raise a support ticket on : https://registrationmagic.com/help-support/ to analyze the problem being faced.

Hello and thanks for your response.

Your support website is not working for me: https://image.ibb.co/g2sEMc/bb.png

Now I understand, the problem is that this option is not offered by the free version .. I just bought the premium version and the question is, do I have the free plugin configured, how do I install the premium version without losing the configuration?

Thank you

Hi,

Thank you for contacting us. I am sorry for any issues you had to face with submission of ticket. We ran quick tests on the site and also checked logs over last few hours, and everything seems to be in order. It might have been temporary network issue perhaps.

Upgrading Registration Magic to premium version is very easy. You just need to follow these steps:

1. Log into https://registrationmagic.com/login/
2. Go to “Purchase History” under “My Account” section.
3. Download the latest version.
4. Deactivate and delete existing version. Do not worry, your data will not be lost.
5. Install new package and activate.

And that’s it; feel free to write back if you still have any questions or concerns.

Hi,

Due to lack of further response, we are marking this ticket resolved for now.

If you still need our support please respond back here or email us on [email protected]

We try to respond to all inquires at earliest.