Website crashes as soon as the plugin is updated

  • Resolved Dorvalla

    (@dorvalla)


    6 years, 11 months ago

    Hi,

    We encountered during the last update cycle, that your plugin causes the webpage of our client to go blank.

    After running off all the plugins and we deactivated yours, it works again. When running the previous version, everything runs fine. Did anything change, code wise, or is there a list with known conflicted plugins you guys have laying arround, so we can propperly debug in where it goes wrong?

    Kind regards,

    Joost van Gaalen
    The Web Fanatics

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Barry Kooij

    (@barrykooij)

    Hey @dorvalla,

    I’m sorry to hear that. I’m not sure what version you upgraded from but we indeed changed quite some code in our 4.0 update. The best way to debug this would be to enable debugging on your WordPress website and see if any PHP errors show up. If you’re not sure how to do this, you can also contact your host to ask if they have any PHP error in their logs.

    Kind Regards,

    Barry Kooij

    Hello,

    There have been no replies to this ticket, so I’m marking this as resolved. Please do let us know if you’re still experiencing an issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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