Issue with discount applied twice

  • Resolved rockpeach

    (@rockpeach)


    6 years, 7 months ago

    Hi Tom,

    Your discount plugin is applying TWICE the discount when we use a quote request plugin.
    I’m using this feature: https://booster.io/features/woocommerce-price-by-user-role/

    1- Let’s say a client send me a quote request for PRODUCT A (public price is 100€ and their role has 30% discount) so request come in at 70€ which is great.

    2- I send the quote to my client at 70€ price

    3- client accepts and is redirected to the checkout where price becomes 49€ (70€ -30%). SO I’M LOSING MONEY RIGHT NOW!!

    I’ve contacted the quote request plugin support which connected to my website to try to
    find a workaround but they couldn’t. They said:
    “You should ask the developers of the Booster plugin to intervene, in order to apply a check to the plugin that does not apply the discount again if it has already been applied.”

    I agree this should come on your side since your plugin is applying the discounts.

    IS THERE ANY SUPPORT ON YOUR SIDE TO FIX THIS???

    The Request a quote plugin is this one:
    https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter rockpeach

    (@rockpeach)

    ANY REPLIES??????????????????
    IS THERE ANY SUPPORT WITH THIS PLUGIN?????????????????

    • This reply was modified 6 years, 7 months ago by rockpeach.

    Hello @rockpeach,

    I’m not sure if this helps but you can try Disable Price by User Role for Products on Sale here: WooCommerce > Settings > Booster > Prices & Currencies > Price by User Role

    Let me know if that worked.

    If not, then I highly recommend to contact us directly on [email protected] for further support, so we can ask you more details and help you as soon as possible.

    Best regards,
    Support Team

    Thread Starter rockpeach

    (@rockpeach)

    Hi @haitashe,

    Great that works, thanks very MUCH for your help!
    I can’t have products on sale where the user discount is applied anymore but can live with that.
    If you find a fix for both features to work together that will be great!

    Thanks!

    @rockpeach,

    we will try to make that work together in the future.

    Best regards,
    Support Team

    Thread Starter rockpeach

    (@rockpeach)

    Sounds good thanks!

    Thread Starter rockpeach

    (@rockpeach)

    Hi sorry for the confusion but it actually doesn’t work – not sure why I thought it did. Went a bit too fast testing yesterday night

    What can you do to apply a check to the plugin so it does not apply the discount again if it has already been applied?

    I sent an email to your support already – am following up on it to make sure you see it

    • This reply was modified 6 years, 7 months ago by rockpeach.
    Thread Starter rockpeach

    (@rockpeach)

    It’s fixed now, thanks for your great support!

    Hi @rockpeach,

    Thank you – happy to help!

    P.S. If you like Booster, please leave us a rating.

    Best regards,
    Tom

Viewing 8 replies - 1 through 8 (of 8 total)
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