Unable to add markers

  • Resolved jmarc006

    (@jmarc006)


    6 years, 10 months ago

    Hi,
    When I try to add a marker, I can’t select any location ??
    When I right click on the map, the marker doesn’t appear.
    If I write a address and press Enter, nothing happens.
    I have tried with Chrome, Firefox and Edge but the result is the same.
    When I add a polyline, it works. And when I go to the WD demo admin site, every thing is ok. I can search location and add Markers.

    Can you tell me what’s wrong with my personal setup ?
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    We are sorry for the inconvenience you have faced. With a bit detailed information, we might be able to resolve this problem for you.

    Please open Developer tools of your browser on the page with this issue and look for Javascript errors on Console tab. If possible, please send us a screenshot or a copy of the errors you see.

    Could I please ask you to activate WordPress debugging and check for PHP errors, notices or warnings related to the product?

    You can activate debugging the following way.

    1. Access your website files using FTP connection and open wp-config.php file.

    2. Look for the following line:
    define( ‘WP_DEBUG’, false );

    3. Change false into true, so the line looks like this:
    define( ‘WP_DEBUG’, true );

    If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.

    Afterwards, please have a look at WordPress administrative dashboard and your website front for PHP errors, warnings, notices, and send them to us. They will help us identify the problem.

    Thank you and have a nice day!

    Thread Starter jmarc006

    (@jmarc006)

    Thank you WDteam for your kind answer and help ??

    I succeed to solve the problem with the javascript console, as you suggest.

    when I write a address for a marker, I’ve got this message in the console :
    “This API project is not authorized to use this API. Please ensure this API is activated in the Google Developers Console: https://console.developers.google.com/apis/api/places_backend?project=_ …”

    This google link has allowed me to activate the “Google Places API Web Service” for my Google project.

    And when I right click on the map, the message was : “Geocoding Service: This API project is not authorized to use this API. Please ensure this API is activated in the Google Developers Console: https://console.developers.google.com/apis/api/geocoding_backend?project=_ …”

    This time, I was able to activate the “Google Maps Geocoding API”.

    Now, every thing works fine ??
    “Google Maps JavaScript API” was the only API I had activated, and it wasn’t enought.

    Thanks again for your help and for this beautiful plugin !

    Hi,
    We are glad to hear you succeeded to fix the issue. If you enjoy using the plugin, we hope you can share your thoughts on Reviews section.

    Thanks and have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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