Assign SLA to a customer or a product

Hello:

Yes, you can use an SLA at the customer level. You can find more information about that here: https://getawesomesupport.com/addons/service-level-agreements-sla/ and here: https://getawesomesupport.com/documentation/service-level-agreements/introduction-service-level-agreements/

Thanks.

Hello:

Since we have not heard back from you on this ticket we’ll assume the issue is resolved and close the thread.

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