Shortcode prevents form from displaying, plus redirect issue (NSFW)

  • This page contains 2 links to separate profile forms which I created in UM. I have pasted the shortcodes onto the appropriate pages, but instead of taking users to the form they choose, clicking on the link sends them back to the Front Page. If I remove the shortcode, the proper profile form page loads perfectly, but without the form. The same thing happens with the Registration form. Therefore, I am assuming that the problem lies in something having to do with UM.

    Initially I had wanted to put the basic registration info in the profile form itself, but when that wasn’t working I removed those fields thinking that they might be causing a conflict. I’ve put a lot of time into trying to find the solution to this problem and I would like some answers. Thank you.

    I am using the theme Illdy version 2.0.5 by colorlib and version 2.09 of UM in WordPress

    [Warning: NSFW]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support calumallison

    (@calumallison)

    Hi,

    Can you please contact us via our site:?https://ultimatemember.com/contact/sales/?and attach some screenshots to your ticket so we can better understand the issue. It is not currently clear to me what the issue is.

    Thanks

    Thread Starter mandrew61

    (@mandrew61)

    I sent you a message via the page you referred me to. Unhappy that it does not seem to be the proper page for getting the tech help I need, plus it doesn’t have a button for uploading screenshots as you requested. I originally thought you had ignored my help request, until I discovered that WP support mail was going into my junk mail folder. Now I know where to look for your reply.

    You obviously poked around my site to give it a NSFW warning, but you couldn’t find what was not working? The FORMS I created in UM are not working, and they are causing functionality issues.

    The UM REGISTER form does not appear on the registration page, although thankfully the page does load. Mysteriously the UM LOGIN page works fine.

    There are two links on the START HERE page that are supposed to take the user to the PROFILE FORM they select. The pages that are associated with the PROFILE forms (there are 2 created for different users) do not load. Instead, clicking on either link to those pages redirects the user to the Front Page. When UM is deactivated, the appropriate pages display, but obviously without the UM forms.

    I have yet to be able to test the registration and profile forms because they WILL NOT LOAD.

    These problems exist in the Colorlib “Illdy” theme I have currently chosen to use, as well as the SEOS Photography theme I originally started building my site in, and the WP Twenty Fifteen default theme. I can only assume that these conflicts are a result of your programming since all three themes I have tried it in do not function as they should when UM is activated. Currently it is only one of two plugins activated, and the problems still exist. Even when it is the only plugin activated the problems still occur. Also I should mention that these issues were occurring even before I updated the plugin to version 2.0.9.

    Call me ‘Unhappy Camper’ due to the amount of time I have had to spend creating these forms and trying to troubleshoot and research what is going wrong, to no avail. What is most remarkable is that I have not found any other complaints in your support forums which describe or address these same issues.

    • This reply was modified 6 years, 10 months ago by mandrew61.
Viewing 2 replies - 1 through 2 (of 2 total)
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