Endless Loading when previewing pages

  • Over the past 2 days, I am unable to preview any of the pages I’ve been working on. When I do, the page continuously loads but never shows the page content. I have tried viewing in incognito and it makes no difference.

    We are using the Kinatrix theme…there may be an issue with one of the plugins, perhaps the Page Builder?

    I have seen online that I may need to disable and re-enable but where to do so in the code does not exist. I connected the site to codeanywhere.com via FTP.

    Any suggestions would be greatly appreciated.

    Many Thanks,

    Charlotte

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @mrsb26,

    If I check the website it just stops loading and displays the website.
    Content shows: For any enquiries please email me at: {your e-mail}.

    And to disable the plug-ins via FTP you just need to go to the folder wp-content/plugins
    Now after each folder add the text _OLD

    As long as the text _OLD is added, the plug-in won’t work.
    Now enable each plug-in one-by-one by removing the _OLD.
    Every restored folder retest your website and see if error is gone.

    Thread Starter mrsb26

    (@mrsb26)

    Hey helldog2018!

    Thank you so much for this. However, I’ve done exactly as you said above but the constant page loading is still happening.

    Any other suggestions?

    Very frustrating as the site was working fine until 2 days ago.

    Hi @mrsb26,

    What browser are you using? Because I opened your website correctly on Edge, Mozilla Firefox and Google Chrome.

    You keep seeing the loading icon I suppose?
    And did you clear cache on your device? i.e. install CCleaner and clean device.
    Test again.

    Thread Starter mrsb26

    (@mrsb26)

    I’m using Chrome and Safari.

    The holding page is working fine. The issue is that as I am working on the new site in the back-end, I am unable to ‘Preview Changes’ as the page never stops loading.

    Apologies if that was not clear.

    Ah okay, that makes things clearer.
    Possibility is whitespace on certain files like functions.php
    There might be whitespace before and after <?php ?>

    This is just fishing in the deep, but again. Activating debugging on the wp-config.php file is a good idea.
    Reload the page and show us the errors it is displaying.

Viewing 5 replies - 1 through 5 (of 5 total)
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