No Download Modal After Submit

  • After I select the type of user I want to download as well as select the date range and hit download the export file, the next screen shows the green ‘Success’ box but the option to download the file never appears and then after about 1 second the page auto-reloads and the “Success” box disappears.

    I mention the “Success” box because this doesn’t happen with other exports. The success box will stay put unless I manually reload the page. It would seem something with the plugin is forcing a refresh with the User Export only.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Ya, the “Success” alert is from this plugin for sure. Can you provide me with the following:

    1) Install the free “Send System Info” plugin (also mine) and create a URL for me to see your System Info from.
    2) A screenshot of your Users screen

    Between those two items I should be able to see what might cause the export to fail. Thanks!

    Thread Starter jamiesaurustech

    (@jamiesaurustech)

    Thanks for your help. I’ve submitted the response via Slack in the WordPress Community

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Thanks for that. I think what stands out to me from your system info is that you are on a multi-site environment and the plugin is activated network-wide. I adopted this plugin less than a year ago and I have not yet tested that setup. Most likely that is the problem, but I’ll do some testing and get back to you. Unfortunately I can’t promise a quick turnaround though. I’ll do my best to keep you updated of my progress.

    Thread Starter jamiesaurustech

    (@jamiesaurustech)

    No problem. I’ll see what I can do from my end as well. Thanks so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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