iTunes not updating after backup reinstall of WP/PP (we got hacked)

  • Resolved recasper

    (@recasper)


    6 years, 7 months ago

    Recently our website incurred the wraith of a very persistent hacker. We ended up having to scrap the main wordpress installation and reinstall from scratch.

    We had been using Powerpress exclusively for a couple of years and after the imported recent xml backup was completed, we reinstalled Powerpress with the same domain and feed address of the previous website.

    Unfortunately, the iTunes channel isn’t updating and currently reflects the Powerpress logo in place of our original Album cover.

    I’ve double checked the Powerpress settings, but everything looks good. What by chance are we missing here? Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Mike Dell

    (@benzoid)

    It looks like you got the logo back in the settings.

    Importing the RSS feed from backup will not automatically get the artwork in the correct spot in the settings for PowerPress.

    Are you still needing help with this? From looking at your feed, it looks like the new art is in there and you will have to give Apple some time to update it to the correct artwork in your listing.

    Mike Dell
    Blubrry Customer Support Coordinator
    [email protected]

    • This reply was modified 6 years, 7 months ago by Mike Dell.
    Thread Starter recasper

    (@recasper)

    Oh yeah, I immediately added the album cover back to the Powerpress plugin and updated all the settings to match my old system (keeping the feed link exactly the same).

    But it’s been about a week now and iTunes still does not seem to be updating from the feed.

    • This reply was modified 6 years, 7 months ago by recasper.
    Plugin Support Shawn

    (@shawnogordo)

    What’s the URL of your show’s listing in Apple Podcasts?

    Thread Starter recasper

    (@recasper)

    https://itunes.apple.com/us/podcast/streetpx-photography-podcast/id1050077804?mt=2

    Plugin Support Shawn

    (@shawnogordo)

    That Apple Podcasts listing is working off of this podcast RSS feed:
    https://streetpx.com/feed/podcast/

    That feed is linking here for podcast art:
    https://www.streetpx.com/wp-content/uploads/2016/08/StreetPX-Album-Cover-New.jpg

    And that art appears to be within the acceptable spec. Go to https://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the “refresh feed” link. It may take up to 24 hours for your Apple Podcasts listing to update. Keep in mind that current subscribers will get your latest episode as soon as they refresh their subscriptions, regardless of what’s being displayed in Apple Podcasts.

    Thread Starter recasper

    (@recasper)

    Thank you very much, Shawn. I went ahead and did what you suggested and hit the Refresh Feed in the podcastconnect dashboard. I’ll await the 24hr projected duration and see what happens. Maybe it needed a quick boot to the rear of the refresh.

    Fingers crossed it works. I’ll keep this post updated at the turn of the time.

    Thread Starter recasper

    (@recasper)

    Hey there crew,
    Just wanted to drop an update in. I waited the 24hrs initially, but it never updated.

    However, I went back to my powerpress settings, reuploaded the image again under a different name and clicked save. In doing this, I was hoping I could initiate a forced update through the iTunes system.

    Thankfully, after about 12 hours iTunes did in fact update it this time.

    So, to anyone else out there experiencing the same issue, I recommend reuploading your album cover (with a different file name) and resaving your settings. Give it a day and it should update.

    Thanks for everything and all your help.

    • This reply was modified 6 years, 7 months ago by recasper.
    Plugin Support Shawn

    (@shawnogordo)

    Glad to see you got the artwork updated!

    If you’ve found the support we’ve provided here to be of value, please consider leaving a review for PowerPress.

    These reviews help us with future development of the plugin, and we’d really appreciate it!

    Thread Starter recasper

    (@recasper)

    Absolutely, I’ll be happy to.

Viewing 9 replies - 1 through 9 (of 9 total)
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