Unable to connect to WordFence servers.

  • Resolved clivedyson

    (@clivedyson)


    6 years, 7 months ago

    WordFence scans have started to fail with the error message “[APR 24 07:13:35] Scan terminated with error: There was an error connecting to the Wordfence scanning servers: cURL error 28: Connection timed out after 10002 milliseconds”

    However, WordFence diagnostics says:

    Connecting to Wordfence servers (http)
    OK
    Connecting to Wordfence servers (https)
    OK
    Connecting back to this site
    OK – xxx.xxx.xxx.xxx

    I had a similar problem in the past that I fixed by upgrading PHP to 7.1, which is the latest version my host supports.

    • This topic was modified 6 years, 7 months ago by clivedyson.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter clivedyson

    (@clivedyson)

    My hosting provider has asked:

    “It seems the connection from our server to Wordfence is blocked. Can you please contact them and ask them if 91.208.99.2 is blocked?”

    Thread Starter clivedyson

    (@clivedyson)

    WordFence scans now working again. Looks like an intermittent connection problem.

    Hi @clivedyson,

    Thanks for letting us know. I’m glad you’ve got Wordfence scans running again.

    For anyone experiencing a similar issue please have a look at this post from my colleague.

    Hi,

    I’m new to this forum but have joined as I also have this message and concerned that scans aren’t being done!

    However, whilst I can upload to the website etc I am NOT an expert at all.

    Can anyone tell me what to do to get scans working again please.

    I have checked the diagnostics page and got the same results that show at the beginning of this thread.

    Here’s hoping! ….

    Hi @bannec,

    There are several reason why your site might not be able to connect to Wordfence servers.
    I suggest you follow our scan troubleshooting guide and check with your hosting provider if anything is preventing your host from reaching our servers.

    Should the issue persist please start a new topic so we can further assist you.

    Thank you.

    Thank you, all sorted now!

Viewing 6 replies - 1 through 6 (of 6 total)
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