• Resolved jasonpage2015

    (@jasonpage2015)


    Hi

    I know as a paying customer I should be posting this on your site but your forms are failing during submission

    I am having trouble with FB feed, as FB groups are no longer allowed to be scraped under your advice I have created a new feed and configured to our FB page. I get it up and running and after an hour or 2 it 404 errors also the feed its self is not updating. I noticed someone else on the support forum was having the same trouble and it was suggested to try a different theme and do a plugin test which I have done the errors persist

    My feed is published here https://poetry.org.nz/facebook/

    My FB page is here https://www.facebook.com/poetryorgnz/

    By comparison its not updating also when it displays content

    I really purchased the plugin for the FB group feature as that has a lot of activity for us over the FB page do you have a solution?

    Server Settings

    Operating System: Linux (64)

    PHP Version: 7.1.16

    Server: LiteSpeed

    MySQL Version: 10.0.34-MariaDB-cll-lve

    SQL Mode: Not set

    PHP Allow URL fopen: On

    PHP Max Upload Size: 512M

    PCRE Backtracking Limit: 1000000

    PHP Max Post Size: 512M

    PHP Max Script Execute Time: 120

    PHP Memory Limit: 256M

    Memory usage: 23.23 MByte

    PHP Exif support: Yes (V7.1.)

    PHP IPTC support: Yes

    PHP XML support: Yes

    Graphic Library

    GD Version: bundled (2.1.0 compatible)

    FreeType Support: Yes

    FreeType Linkage: with freetype

    GIF Read Support: Yes

    GIF Create Support: Yes

    JPEG Support: Yes

    PNG Support: Yes

    WBMP Support: Yes

    XPM Support: Yes

    XBM Support: Yes

    WebP Support: Yes

    JIS-mapped Japanese Font Support: No

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jasonpage2015

    (@jasonpage2015)

    The error message below

    Facebook
    [“error”,”Unsupported get request. Object with ID ‘1739118713011249
    ‘ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”]

    • This reply was modified 6 years, 10 months ago by jasonpage2015.
    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that for short period of time the “contact us” of our page was not working.

    For the questions regarding the Premium version, please contact our support team using the following email address: [email protected]
    We will help to solve the issues with pleasure.

    Thanks. Have a nice day.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘FB Feed not retaining configuration and not updating’ is closed to new replies.