Problems in internet explorer

  • Resolved jaap47

    (@jaap47)


    6 years, 9 months ago

    This plugin works fine with most browsers. However, in Windows Internet Explorer the ‘Add to cart’ buttons do not work. This costs me customers. Is there any way this can be solved?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @jaap47

    Please, send me the link to your store for checking the issue in detail, it might be caused by a conflict with another plugin installed on your website.

    Best regards.

    Thread Starter jaap47

    (@jaap47)

    Thank you, you can find the store here: https://liedboekvoorspelen.nl/bekijk-muziek/

    Plugin Author codepeople

    (@codepeople)

    Hello @jaap47,

    I’ve checked your website and you are using the autoptimize plugin configured to minify the javascript, CSS and HTML code. This configuration is causing some javascript errors in the minified files (no in our plugin), that are not captured and stop the rest of javascript code in the webpage.

    You should modify the configuration of the autoptimize plugin and clear the website’s cache.

    Best regards.

    Thread Starter jaap47

    (@jaap47)

    You are just fantastic! Thank you, it is working now!

    Plugin Author codepeople

    (@codepeople)

    Hello @jaap47,

    Thank you very much for letting me know that everything is working properly again.

    Best regards.

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there’s more info in the troubleshooting tips and info on exclusions in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

Viewing 6 replies - 1 through 6 (of 6 total)
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