Email is send but no info for the user just the loading button is running

Hi Daniela,

Could you please try temporarily deactivating CF7 Customizer and check if that fixes the issue? I haven’t tested whether my plugin works alongside CF7 Customizer, if it turns out that it doesn’t then I will look into how I might be able to fix it.

Could you also check whether the same issue occurs if you deactivate Material Design for Contact Form 7? Your form will look weird with shortcodes everywhere, but you should still be able to check if the submit button works properly.

If you let me know the results of the above tests I will be able to help pinpoint and fix the issue.

Thanks,
Angus

Hi,

thanks for your help. The CF7 Customizer was the bug so I deactivated it. Any idea how I can use the CF7 Customizer also?

Thanks,
Daniela

Hi Daniela,

I will look into it, but also if you let me know what you were trying to achieve with the customizer, maybe I can provide you with some custom CSS that will work just as well.

Thanks,
Angus

Hi Daniela,

I’m marking this as resolved because we’ve discovered your issue. If you’d like to let me know what you were trying to achieve with the customizer, I’m still happy to give you some custom CSS.

Thanks,
Angus

Hi Angus,

Im sorry to ask you again. If I use the mobile version the loading button is still running and running. At the desktop version it works perfekt. Any idea why?

And thanks for helping with the customizer I dont use it so it works fine for me. Thanks for helping.

Thanks,
Daniela

Hi Daniela,

I can’t find your form any more. Can you link me to it again please?

Thanks,
Angus

Sure, https://service-in-finance.de/angebotsanforderung-test/

Hi Daniela,

What are you testing the mobile version on?

The material design plugin only changes styles, it shouldn’t affect whether the submission is successful or not.

Is it possible your phone was having internet connectivity issues when you were testing?

Thanks,
Angus

I tried it again. But on the phone it is just loading and loading. Thats strange because on the desktop its working. I tested it with the same internet connection.

Thanks,
Daniela

Hi Daniela,

What type of phone and which mobile browser are you using? It works fine on mobile Chrome on my Samsung S7.

Thanks,
Angus

I use the iphone and safari browser.

Hi Daniela,

Here are some things you can try.

1. Your Google Analytics code is erroring on this line

if (document.cookie.indexOf(disableStr + '=true') &?gt; -1) {

due to &?gt; being used instead of >. If you have the ability to update it, change &?gt; to >. If you don’t, try disabling Google Analyticator and see if that fixes your issue.

2. Safari is complaining about a missing map file. I don’t know why, but you can fix it by saving this page as jquery.form.min.js.map and uploading it to your /wp-includes/js/jquery/ folder on your server.

3. If neither of those work. Try disabling the material design plugin and see if that fixes your issue on mobile (even though the styles will be broken).

If 1 and 2 don’t work but 3 does, please let me know.

Thanks,
Angus

• This reply was modified 6 years, 9 months ago by GusRuss89.
• This reply was modified 6 years, 9 months ago by GusRuss89.

Hi Angus,

so I tried all 3 Points but nothing works ??
Any idea why? Chrome and Safarie also show the form in different styles. On Safari I cant upload anything.

Thanks,
Daniela

Hi Daniela,

Did number 3 (disabling material design) fix the issue?

Thanks,
Angus

No didnt work, sorry.