Email link to manage data not working

  • As reported by others, the link that is sent by email to access the page with user data is not working. Clicking on the link just returns me to the normal privacy tools page.

    Unlike others, just saving the settings again doesn’t work.

    Sometimes, after trying to use the link unsuccessfully, when I open the privacy tools page in a new browser window (no stored cookies/browser cache cleaned), it shows me the account data management tools of the account I just requested data for….which is odd and probably not very secure.

    Have tried with all plugins deactivated. Still doesn’t work properly. Using LAMP stack on a VPS with php7 and Divi theme.

    Also, the UK’s Data Protection Authority is ICO. When using the option to select the UK’s Data Protection Authority, the Irish one is added instead of the UK one.

    • This topic was modified 6 years, 6 months ago by Bullrunner.
Viewing 6 replies - 1 through 6 (of 6 total)

  • I wonder if there is gonna be a fix for this, I really like the plugin

    Hi there!

    > Sometimes, after trying to use the link unsuccessfully, when I open the privacy tools page in a new browser window (no stored cookies/browser cache cleaned), it shows me the account data management tools of the account I just requested data for….which is odd and probably not very secure.

    This is definitely caused by server-side caching. If you’re using a caching plugin, please re-enable it, clear all caches, disable it and try to reproduce the issue. If you manage to reproduce it, please look into your web host’s control panel and check if there’s any caching mechanisms enabled.

    Which host are you using?

    Thread Starter Bullrunner

    (@bullrunner)

    Thanks for getting back to me.

    I thought it was a cache issue so I cleared the W3TC cache and deactivated the plugin. This still happened so I wondered if it was showing the data based on IP address. I have Zend Opcache enabled on the server but if that’s the problem then I can’t use this aspect of the plugin as I’m not going to deactivate it just to stop this from happening – especially as it doesn’t happen every time I try it.

    Hopefully, when you get this function working properly it won’t be an issue anyway!

    I self host on Linode VPS. So I can’t blame Hostgator or GoDaddy ??

    If you use the email link to identify yourself, a cookie is set in your browser and that is the only thing used to figure out who you are.

    I feel like there should be a way around opcache that doesn’t require tweaking the server-side settings, but I personally have no experience with it so I’m not sure where to go from here.

    Do you mind running a quick test: disable opcache and try if the issue still persists?

    Thread Starter Bullrunner

    (@bullrunner)

    At the moment, I can’t replicate the issue where the default privacy tools page (no unique identifier string) shows the account info for the last user request that I made with the privacy tool. Either with opcache on or off.

    Previously it only happened a couple of times when I was testing the tool anyway. Possibly it was because I was activating and deactivating multiple plugins to try to find out if there was a conflict from preventing the user data management page from being displayed when using the unique url sent by email.

    If it happens again, I’ll update this thread.

    The issue with the unique url not displaying the user data management page and just reverting to the base privacy page url is still happening though. Even with no active plugins.

    Hello. We are getting the EXACT same issue and have no caching enabled on our site. We moved over to a staging site to test and can confirm this may be an open issue?

Viewing 6 replies - 1 through 6 (of 6 total)
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