Doesn’t work, refusing to refund, and Kleo theme conflicts

Hi bizaprille,
Thanks for your reviews.
We appreciate your feedback.
One of our support guys already sends you an email based on your query.
Hope you had a good conversation with them till yet.

By the way, Woo Commerce Extra Fee Option does not have the same features as in our plugins premium version.
Please check it out from,
https://www.wpsuperiors.com/shop/woo-additional-fees-on-checkout/

Once again thanks for helping us to understand our customer’s psychology more and more.

Hello. I appreciate your response. I did purchase the Premium version. It didn’t work. At all. I have received responses from your support personnel and they have refused to refund me even though I made the request 30 minutes after purchase. I am deeply disappointed and hope that this changes.

First of all this is a review area, we respect this area, we don’t want to argue with you in here.
But when you try to build false alligation against us, something must be said,
I go through your comments on email, i saw our support guy never told we did not refund your money back, instead of that he try to find the problem and collect a justified reason for this refund.
Also i see you unable to provide any proof which supports your words. Like any screenshot, allow us to see the error, any video recording, thats why our support guy hold your refund.
Your refund amount is ready, but without getting any proof he did not release this refund.
Hope you help that guy to initiate your refund.

This review is related other plugins which do not exist in here. Also, someone is up-selling another plugin in here.

bizaprille, Do not post about other products. That is not cool, I’ve redacted your portion about some other plugin. Keep this review about your experience with this plugin and this author.

*Removes modlook*

wpsuperiors, Please do not use the sock puppet tag. You do not have any basis for making that accusation. And it irks me when people throw that tag around. You should have left it at modlook.

First of all this is a review area, we respect this area, we don’t want to argue with you in here.

Good. But this is the important part.

Your refund amount is ready, but without getting any proof he did not release this refund.

Wait. What? Your refund policy is “We’ll refund you but only if you provide proof to our satisfaction”?

*Looks*

That’s not what your site says.

Here’s what your site says. This link. https://www.wpsuperiors.com/

100% Money Back

If you found our plugins does not fulfill any features, even any one of them, don’t feel unsafe, just send an email with details, by refund policy you get
Your Money

Here’s a screen capture.

That’s your refund policy. From your site. Your customer wants a refund. You’re not doing that despite that your posted policy says you will. The user found that the plugin does not fulfill a feature. It does not work with the user’s theme. That’s in the review.

The review stays. You can do what you like but anyone reading this will get a good understanding of your “refund policy”.

Don’t modlook or sock puppet tag this review again.

@jdembowski, hope you did not click the link, “refund policy”.
Here is the link:
https://www.wpsuperiors.com/terms-and-condition/

Also, @bizaprille mention one product name earlier, and you remove that, thanks for that.

This topic was modified 6 hours, 5 minutes ago by Jan Dembowski. Reason: Removed portion about competing product. Don’t do that in reviews here

Do you need the whole email thread, the communication between @bizaprille and our support guy regarding the premium version of this plugin? We can send it to you.

Hope you do not get us in wrong way.

One question, can any user is allowed to write a review which does not exist on WordPress?

Let us know.

• This reply was modified 6 years, 6 months ago by WPSuperiors. Reason: Forgot to add the moderator

I’m closing this review. This is a review of an upsell for this product. That makes it valid here.

If you do not like that then don’t have a (Free) version on this site. That’s all there’s to it.

Also I’ve read that link. The refund portion can be summed up in these two sentences.

1. Refunds only happen if we agree that it’s our fault after we’ve exhausted all possible scenarios to our satisfactions.

2. We don’t offer refunds.

Personally I think number 2 is more correct.

If you’ve any further questions then please contact the plugins team.