No image when placing Author Box on the Author Archive Page

I’m trying to use do_shortcode and the short code for an ultimate author box to place an author box at the top of my author page, but when I do this, the author’s picture does not show up. It shows up just fine in the typical usage at the end of a post. What am I doing wrong here? Is there a better way to use an author box at the top of an author page? I’m building my own author.php to accomplish this.

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