Fishbowl Not Working After Update

Hello,

We recently updated WordPress to 4.9.6 and WooCommerce to 3.4. We use Fishbowl Inventory as our inventory software, which is linked to our WooCommerce store by Fishbowl’s WooCommerce plug-in. After the update, shipping carrier methods stopped coming through to Fishbowl correctly. Everything is going to the default (UPS Ground), including expedited orders, like UPS 2nd Day Air. Manual mapping is not working either. We’ve had Fishbowl support remote in and they can’t figure out why. Is anyone else experiencing this and/or perhaps knows a fix? Thank you for your time!