Error in live mode (not in test mode)

  • Resolved 00wichita00

    (@00wichita00)


    6 years, 9 months ago

    Hi!
    I have a problem in checkout with Stripe. I’ve done too many test in test mode and it works. But, in live mode appears next message “Unable to process this payment, please try again or use alternative method.”

    I generate two new keys, change to live mode, follow all steps but… it doesn’t work. I ask stripe but they don’t know why occurs that.

    I need help ??

    If you need more information about it, please, ask me.

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @00wichita00

    Can you enable logging for the Stripe extension and try again, then see if there is an error logged for the transaction?

    Unable to process this payment, please try again or use alternative method

    What type of payment method are you using for this payment? Have you added the Live keys to the settings on your site along with the test keys?

    Thanks,

    Thread Starter 00wichita00

    (@00wichita00)

    Thanks dougaitken!

    Can you enable logging for the Stripe extension and try again, then see if there is an error logged for the transaction?

    Yes. Error log says:
    {
    “error”: {
    “code”: “testmode_charges_only“,
    “doc_url”: “https://stripe.com/docs/error-codes/testmode-charges-only”,
    “message”: “Your account cannot currently make live charges.“,
    “type”: “invalid_request_error”
    }
    }

    And I check testmode_charges_only and I follow the link in Stripe for ” Activate your account”. My Account is active now and it was activated in the past too.

    But, I have done this step too many times. Maybe I am forgetting something important. I don’t know. The error continues ??

    I’m using Paypal and bank transfer in addition to Stripe.

    Thanks in advance.

    Thread Starter 00wichita00

    (@00wichita00)

    It works. The problem was in Stripe. They had not activated live mode.

    Thanks a lot!

Viewing 3 replies - 1 through 3 (of 3 total)
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