GDPR and e-Commerce Integration

  • Resolved streamworksaudio

    (@streamworksaudio)


    6 years, 6 months ago

    Hi there,

    In an effort to get our site up to GDPR specs it appears that our long trusted plugin Follow Up Emails for WooCommerce is no longer the best option as everybody on our list was a soft opt-in via a purchase and we failed to ask them to sign up to a new list with explicit consent before the 25th.

    I am looking at starting fresh with a new list with Mailchimp and I was looking at the premium features of your plugin, specifically the e-Commerce integration. It appears that this does a lot of what Follow Up Emails did and what I am wondering though is how does this work with GDPR? If all the order data is sent to MailChimp (via your plugin) at the time of purchase how does the customer consent to this explicitly?

    From my understanding there needs to be a record kept of the consent, I have read on these forums that MailChimp does not support the GDPR check box via API, so how can we keep a record of the consent?

    Does MailChimp some how keep the order data for only those that have given consent? With Follow Up Emails we have been able to segment our emails perfectly and would like to have the same ability with MailChimp (and your plugin).

    Thanks in advance!

Viewing 1 replies (of 1 total)
  • Plugin Contributor Lap

    (@lapzor)

    Hi,

    I can’t give you any legal advice, I can only inform about the technical possibilities of our plugin.

    If you enable ecommerce all order data will be synced to MailChimp once someone places an order, so I suppose you would need to add that to your privacy policy.

    Our plugin allows you to add an opt-in checkbox on the WooCommerce checkout page, without that the order data is still synced but the contact is set as “transactional only” so they can receive order notification emails and such but no other emails .

    Instead of the GDPR fields MailChimp made, that are not available over the API our plugin uses, you can use normal interest groups to save what checkbox a subscriber checked in MailChimp.

    Hope that helps. If you have any questions, please let us know!

Viewing 1 replies (of 1 total)
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