SEO

Hello:

We use Yoast on our own site so we know it works. But we don’t allow our tickets to be sent to the google index (tickets are private).

Yes, we can import from zendesk. Here’s a link to the importer: https://getawesomesupport.com/addons/awesome-support-importer/

Thanks.

Hi, Thanks for the info

Our primary concern is that for SEO Zendesk is giving us virtually no traffic. We have a support section where we have common public question and answers that we have crafted carefully and would really like to get this content the visibility it deserves.

Is this possible with your plugin?

Just to confirm, your solution / plugin is NOT some external third party SaaS service? For seo purposes we need this on our own server.

• This reply was modified 6 years, 6 months ago by OptiMonk Popup Creators.
• This reply was modified 6 years, 6 months ago by OptiMonk Popup Creators.

Hi:

No, we’re not a SAAS service. Plugins all run on your server.

By default, TICKETS are private. You can make them public with our PUBLIC TICKETS premium add-on. But, even so, we don’t do anything special around SEO. In fact, we’ve never heard of anyone trying to SEO optimize support tickets. Maybe you need an FAQ / Knowledgebase instead? You can use our DOCUMENTATION or FAQ add-ons which are both based on standard WP Custom Post Types that YOAST understands.

Thanks.

Hi:

Its been a few days since we last heard from you so we’re assuming this issue is resolved. As such, we’ll mark this thread resolved.

Thank you for using Awesome Support!