First staging Ok, 2nd one -> impossible!

Hello
thanks for this plugin.
I’m really interested to buy the pro version but I will not do it until I’m not sure it works 100%.

i made a first staging site without issues.
then I tried to make another one, to do other type of tests, and here started the isssues.

The issue is that some times the cloning process stops during step 2 or step 3 and there is no way to restart or finish it. But most of the times the staging site is correctly created but in the files, the folders “wp-admin” and “wp-includes” are not copied. Only the root and “wp-content” (and subfolders) are copied. So the site not works. Manually copying the not-copied-folders solves the issue, but is time consuming.

Error example from the log:

[DEBUG]-[2018/06/02 22:45:02] Used Memory: 189M Max Memory Limit: 268M Max Script Memory Limit: 215M
[ERROR]-[2018/06/02 22:45:02] Files: Can not create directory /homepages/27/d717103608/htdocs/clickandbuilds/mysite/staging23/wp-admin
[INFO]-[2018/06/02 22:45:02] Can't get the destination of /homepages/27/d717103608/htdocs/clickandbuilds/mysite/wp-admin/users.php
[ERROR]-[2018/06/02 22:45:02] Files: Can not create directory /homepages/27/d717103608/htdocs/clickandbuilds/mysite/staging23/wp-admin
[INFO]-[2018/06/02 22:45:02] Can't get the destination of /homepages/27/d717103608/htdocs/clickandbuilds/mysite/wp-admin/widgets.php
[ERROR]-[2018/06/02 22:45:02] Files: Can not create directory /homepages/27/d717103608/htdocs/clickandbuilds/mysite/staging23/wp-admin
[INFO]-[2018/06/02 22:45:02] Can't get the destination of /homepages/27/d717103608/htdocs/clickandbuilds/mysite/wp-admin/php.ini
[INFO]-[2018/06/02 22:45:02] Can't read file or file doesn't exist /homepages/27/d717103608/htdocs/clickandbuilds/mysite/

I tried in every way, also following your tips, but never succeeded without the error.

The weird thing is that the first time it worked fine!!!

I have also another two small issues that I don’t know if it’s realated to the main issue.

Issue 1: when I try to change the setting “File Copy Limit”, the new value that I select will not be saved, and it will shows always “1”.

Issue 2: in the “create staging” screen when I am asked to select the folder that I would like to copy (or exlcude from copy) I can click on the folder names to open subfolder list, but I can see only the first subfolder level. Clicking on the subfolder will not open it’s sub-subfolders. Example if I click on wp-content I can see the list of folder including the “upload” folder. Than, if I click on “upload” folder, nothing happens. So, as example, I’m not able to exclude the 2013 uploads folder if I want to do so.

Anyway just to do another check, after that I created the staging site without the wp-includes and wp-admin folders, I tried to use the “update” function of your plugin. I selected no database tables and I selected only one folder (wp-includes/images). When the process started I received the following error:

Something went wrong! Error:Unable to open /homepages/27/d717103608/htdocs/clickandbuilds/mysite/wp-content/uploads/wp-staging/files_to_copy.cache with mode a. Go to WP Staging > Settings and lower 'File Copy Limit' and 'DB Query Limit'. Also set 'CPU Load Priority to low.'Than try again. If that does not help, open a support ticket

Of course tried to change the settings as requested and retried, but still the same error.

Hope you can help!

Thanks