gain account access

  • Hello,

    I recently started with the Family Health Center and need to edit our web page. Before I started, someone internally had managed our website and that person is no longer with our organization. We have tried to reach out to this person and they have not responded to our inquiries. Our site is hosted at Flywheel and we have purchased the Avada theme. Any help anyone can give us would be wonderful.

    Thanks,

    Carlos

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://codex.www.ads-software.com/Resetting_Your_Password

    Thread Starter chinojosa77

    (@chinojosa77)

    Thanks Steve,

    The issue is that the user account that exists belongs to a former employee that is no longer with the organization. So it was created with a personal email account that I/we do not have access to. How can we go about gaining access to this website?

    Carlos

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’ll need to contact Flywheel and prove your company is the owner of the site. Who pays the bill for hosting?

    Thread Starter chinojosa77

    (@chinojosa77)

    My organization, Family Health Center, pays for the hosting.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Don’t explain that to me, explain it to your host!

    Thread Starter chinojosa77

    (@chinojosa77)

    You asked the question, I answered. How was I to know that was rhetorical?

    I have spoken with the host, and my instructions were to get with WordPress. Is there anyone that I can speak with at WordPress to get this issue resolved? Is there any way we can have another admin account created if we can’t get the original person who designed the site to grant us access or create another admin level account for the site?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    www.ads-software.com has nothing to do with your site. It provided the software that your developer installed on your host. The folks at Flywheel know this.

    You need access to your hosting account. Once you have that, you can use any of the 7 techniques in my first reply to gain access to your site.

    By the way, when I ask a rhetorical question, I wave my hands in the air like this….

Viewing 7 replies - 1 through 7 (of 7 total)
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