Site Crashes After Update to 2.0.5

  • Resolved upatdawn

    (@upatdawn)


    6 years, 8 months ago

    Hello,

    After the latest update our site crashes to the point that I cannot even log in. When I disable the plugin by renaming the folder, everything else works fine.

    The error messages shown are as follows…

    Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/chocol8u/public_html/lab/wp-content/plugins/js-support-ticket/includes/layout.php:134) in /home/chocol8u/public_html/lab/wp-content/plugins/js-support-ticket/js-support-ticket.php on line 450

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/chocol8u/public_html/lab/wp-content/plugins/js-support-ticket/includes/layout.php:134) in /home/chocol8u/public_html/lab/wp-content/plugins/js-support-ticket/js-support-ticket.php on line 450

    Warning: Cannot modify header information – headers already sent by (output started at /home/chocol8u/public_html/lab/wp-content/plugins/js-support-ticket/includes/layout.php:134) in /home/chocol8u/public_html/lab/wp-includes/pluggable.php on line 1216
    1

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I’m having this same problem (not sure why my topic was marked “solved”).

    On another note, I recommend that you edit your post and edit out your server info from the url (part between /home/ and /public_html/ (rename it “myinfo” or something).

    This way, anyone reading this post won’t know your private server/account information.

    • This reply was modified 6 years, 8 months ago by clifton11221.
    Thread Starter upatdawn

    (@upatdawn)

    Hi @clifton11221. As soon as I submitted and reread the message, I saw that and wanted to edit the paths. But I don’t see a way to edit or delete in this forum. It appears all I can do is add and edit replies, but not the original!

    If you know how, please let me know. Thanks.

    • This reply was modified 6 years, 8 months ago by upatdawn.

    Hover your mouse-pointer over the area below your message. The “Edit” link should appear.

    Thread Starter upatdawn

    (@upatdawn)

    Yeah, it does that on the comments, but not on the original message. I have tried in Chrome, FireFox, and IE. That edit link does not appear.

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Here are fix.

    1. Edit ../wp-content/plugins/js-support-ticket/includes/layout.php

    Delete extra empty lines at line number 133 and 134 after ?>

    2. Rename the plugin, download latest plugin, install and activate it. Delete rename plugin folder.

    Thread Starter upatdawn

    (@upatdawn)

    Perfect. Thanks!

    Worked for me too…

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Site Crashes After Update to 2.0.5’ is closed to new replies.

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