video autoplay don’t work

  • Resolved Dani Par

    (@dani-par)


    6 years, 5 months ago

    Hi,

    I turn autoplay ON in the home page slider but don’t work.

    Maybe there is a problem or am I doing something wrong?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Contributor averta support

    (@averta_support)

    Hi,

    Thank you for choosing Master Slider and sorry for the delay in replying.

    I think you have resolved it.

    If you have any further information, please let me know.

    Best,

    Thread Starter Dani Par

    (@dani-par)

    Hi,

    I have not resolved it, I still need a solution to the problem.

    Thanks!

    Plugin Contributor averta support

    (@averta_support)

    Hi again,

    The slider works fine for me and it is autoplay. Could you please explain more about the issue?

    Looking forward to hearing from you.

    Best,

    Thread Starter Dani Par

    (@dani-par)

    Hi,

    The #4 slider is autoplay for you? The video starts working without touching the play button?

    I test in Chrome, Firefox and Edge and don’t autoplay the video.

    What browser do you use?

    Thanks

    Thread Starter Dani Par

    (@dani-par)

    Excuse me, the video is in the #5 slider.

    Thanks!

    Plugin Contributor averta support

    (@averta_support)

    Hi again,

    Please go to Master Slider and from the Slides tab, select your slide. Then go to Video and Link tab and enable Autoplay video.

    Check out the below screenshot:
    https://support.averta.net/en/wp-content/uploads/autoplay-video.jpg

    Let me know the result.

    Best,

    Thread Starter Dani Par

    (@dani-par)

    Hi,

    The autoplay has always been enabled, it isn’t the problem…

    What other reason could happen?

    Thanks!

    Plugin Contributor averta support

    (@averta_support)

    Hi again,

    Sorry for the delay in replying.

    We found out the issue and it will be fixed in one week.

    Have a nice time.

    Best,

    how was this resolved? thank you

    “We found out the issue and it will be fixed in one week.”
    “2 months, 2 weeks” ago……
    one week > 2 months, 2 weeks
    is this even a reliable plugin, can u count on somewhat how tells you, yes we found the issue in our code so a fix is coming soon and then forgets about it?

    it still no working

    timbwfc87

    (@timbwfc87)

    Hi, I am also experiencing this issue – when will it be fixed?

    be1creations

    (@be1creations)

    Hi, I’m ALSO experiencing this issue and your previous “solutions” are laughable. Autoplay doesn’t work when I upload an mp4 to my media and source it from there.Autoplay works great for YouTube videos, but if I upload my own video the toggle switch which is supposed to turn the autoplay function on and off is completely useless! IS ANYONE GOING TO FIX THIS ISSUE OR SAY ANYTHING?!?!?!
    Embarassing … lol

    be1creations

    (@be1creations)

    You’re costing me money, bro!

    be1creations

    (@be1creations)

    Nevermind I figured it out. You just gotta scrap the whole slide and re-import from templates. At least that’s what worked for me… I think once you turn the setting for autoplay on and off a few times it messes with the code? idk

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘video autoplay don’t work’ is closed to new replies.