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Resolved

(@ga_west)

When a customer makes an order he will receive Woo Order confirmation email without invoice attached. The same if I try to send invoice manually using Actions on order page. Emails coming without PDF invoice attached. Plugins widget show the invoice and show “Sent? — No”. How can I send an invoice?

Theme: Modified minimal. The invoice can be visible if click on View in the widget.

I don’t see any file from WP Debug.

System status:


### WordPress Environment ###

Home URL: https://dev.amplerbikes.com
Site URL: https://dev.amplerbikes.com
WC Version: 3.4.2
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 5.6.36-0+deb8u1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 20 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: ? 5.5.60-0+deb8u1 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.2
WC Database Prefix: am_
MaxMind GeoIP Database: ?
Total Database Size: 26.53MB
Database Data Size: 19.44MB
Database Index Size: 7.09MB
am_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
am_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
am_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
am_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
am_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
am_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
am_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
am_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
am_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
am_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
am_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
am_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
am_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
am_woocommerce_log: Data: 0.02MB + Index: 0.02MB
am_commentmeta: Data: 0.02MB + Index: 0.03MB
am_comments: Data: 0.02MB + Index: 0.09MB
am_gdpr_del_requests: Data: 0.02MB + Index: 0.00MB
am_gdpr_log: Data: 0.05MB + Index: 0.00MB
am_gdpr_requests: Data: 0.02MB + Index: 0.00MB
am_icl_content_status: Data: 0.02MB + Index: 0.02MB
am_icl_core_status: Data: 0.02MB + Index: 0.02MB
am_icl_flags: Data: 0.02MB + Index: 0.02MB
am_icl_languages: Data: 0.02MB + Index: 0.03MB
am_icl_languages_translations: Data: 0.20MB + Index: 0.14MB
am_icl_locale_map: Data: 0.02MB + Index: 0.02MB
am_icl_message_status: Data: 0.02MB + Index: 0.03MB
am_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB
am_icl_node: Data: 0.02MB + Index: 0.00MB
am_icl_reminders: Data: 0.02MB + Index: 0.00MB
am_icl_strings: Data: 3.52MB + Index: 4.55MB
am_icl_string_packages: Data: 0.02MB + Index: 0.00MB
am_icl_string_pages: Data: 0.05MB + Index: 0.02MB
am_icl_string_positions: Data: 0.02MB + Index: 0.02MB
am_icl_string_status: Data: 0.02MB + Index: 0.02MB
am_icl_string_translations: Data: 2.52MB + Index: 0.44MB
am_icl_string_urls: Data: 0.02MB + Index: 0.02MB
am_icl_translate: Data: 1.48MB + Index: 0.02MB
am_icl_translate_job: Data: 0.02MB + Index: 0.02MB
am_icl_translations: Data: 0.08MB + Index: 0.20MB
am_icl_translation_batches: Data: 0.02MB + Index: 0.00MB
am_icl_translation_status: Data: 0.36MB + Index: 0.02MB
am_links: Data: 0.02MB + Index: 0.02MB
am_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB
am_options: Data: 3.22MB + Index: 0.06MB
am_postmeta: Data: 1.52MB + Index: 0.41MB
am_posts: Data: 5.47MB + Index: 0.23MB
am_termmeta: Data: 0.02MB + Index: 0.03MB
am_terms: Data: 0.02MB + Index: 0.03MB
am_term_relationships: Data: 0.02MB + Index: 0.02MB
am_term_taxonomy: Data: 0.02MB + Index: 0.03MB
am_usermeta: Data: 0.09MB + Index: 0.03MB
am_users: Data: 0.02MB + Index: 0.05MB
am_wc_download_log: Data: 0.02MB + Index: 0.03MB
am_wc_webhooks: Data: 0.02MB + Index: 0.02MB
am_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
am_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 393
bikes: 10
nav_menu_item: 45
page: 34
polylang_mo: 2
post: 1
product: 28
product_variation: 24
revision: 448
shop_order: 4
shop_order_refund: 1
support: 86
team: 18
vc_settings_preset: 6

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (19) ###

WPML Multilingual CMS: by OnTheGoSystems – 3.9.3
Ampler Bikes Companion: by AmplerBike developers – 1.0.0
Autoptimize: by Frank Goossens (futtta) – 2.3.2
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.18
Custom Order Numbers for WooCommerce: by Algoritmika Ltd – 1.1.2 – Not tested with the active version of WooCommerce
GDPR Cookie Compliance: by Moove Agency – 1.0.8
Intuitive Custom Post Order: by hijiri – 3.1.1
Jetpack by WordPress.com: by Automattic – 6.1.1
Mollie Payments for WooCommerce: by Mollie – 3.0.4
WooCommerce Multilingual: by OnTheGoSystems – 4.2.9 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices: by Bas Elbers – 2.9.12 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.12.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.2 – 3.4.3 is available
Yoast SEO: by Team Yoast – 7.1
WP Super Cache: by Automattic – 1.5.9
WPML Media: by OnTheGoSystems – 2.2.3
WPML String Translation: by OnTheGoSystems – 2.7.3
WPML Translation Management: by OnTheGoSystems – 2.5.2
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.2.6.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4 - /shop
Cart: #5 - /cart
Checkout: #6 - /checkout
My account: #7 - /my-account
Terms and conditions: ? Page not set

### Theme ###

Name: Ampler Bikes
Version: – 0 is available
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter ga_west
(@ga_west)

6 years, 8 months ago

Found the issue, it was my fail with the settings.

meminyilmaz
(@meminyilmaz)

6 years, 7 months ago

Hi ga_west,

I have same problem. sometimes pdf is not being sent sometimes not,

could you pls tell me to fix it?

Many thanks

Thread Starter ga_west
(@ga_west)

6 years, 7 months ago

Hello @meminyilmaz!
Make sure you have attached it to correct emails here in the settings https://prntscr.com/kf6mbl

New order – this email goes to admin only.
Customer invoice – right email where the customer should get an invoice.

meminyilmaz
(@meminyilmaz)

6 years, 7 months ago

Thank you very much GA_WEST,

thanks a lot

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin don’t send invoice via email’ is closed to new replies.