Wordfence on hosted BLOG

  • Resolved MVEBA

    (@mveba)


    6 years, 4 months ago

    Our website hosts WordPress and inserts a WP blog into the site. They recently upgraded their WP PHP and now our login is blocked. I was able to get around the login and see that neither WordFence nor WF assistant is available to edit. Should I have both WordFence and Assistant loaded? I would guess they will not want to edit WF in their files because it will affect all users.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @mveba,

    We occasionally do see situations where Wordfence has been automatically deactivated due to a failed plugin update. To address this, you will need to:

    Log in to your site using your FTP/SSH client
    Remove the wordfence folder in wp-content/plugins
    Reinstall Wordfence from the Plugins page in WordPress

    You do not normally need to have the Wordfence Assistant, as it’s only needed to help resolve issues with Wordfence.

    Are you still having issues with your login as well?

    Thread Starter MVEBA

    (@mveba)

    Seems after logging in once from a location, next time went through fine. The BLOG is in a hosted website and we do not have access to files. Host has updated PHP and but they want a specific list of plugins I want to add. I included wordfence assistant and of course do not have to activate.
    Thanks for commenting.

Viewing 2 replies - 1 through 2 (of 2 total)
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