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Resolved Russell Aaron
(@geekstreetwp)

6 years, 8 months ago

In the below twitter message, You can see my site stats up to June 6th, 2018. The stats go back to November 2014. Also, you’ll see a screenshot taken a few moments ago on July 1st, 2018.

Updated @jetpack and now all my site stats are missing…again. Here's a screenshot from today, and from June 6th 2018. https://t.co/NN3YKfaXSc pic.twitter.com/zZxZ6K3n2L

— RU$$ΞLL AAR?N (@enqueue_russ) July 1, 2018

My stats now, logged in as the same user, only show me June and July. Can I please get all of my data back? I’ve deactivated all plugins and changed themes to verify.. The only thing that has changed is the SSL on the site. I was using a certificate from Namecheap and now I’m using Let’s encrypt provided by, my host WPEngine. I have many backups. I’d love to let someone from the Jetpack team take a look around on my site.

I did disconnect and re-connect Jetpack a few times. https://cloudup.com/cHIjiQh1WWx

My other sites are still intact.

Viewing 9 replies - 1 through 9 (of 9 total)

pmciano
(@pmciano)

6 years, 8 months ago

@geekstreetwp

Can you review the stats here?

https://wordpress.com/stats/insights/webconstruct.wpengine.com

Please confirm if these are the stats you’re looking for.

If they are, please contact us the from the WordPress.com account that is the Primary User for this site, and we will be glad to further assist you with this:

https://jetpack.com/support/primary-user/

https://jetpack.me/contact-support/

Also, please include a link to this thread in your inquiry. Thank you!

Thread Starter Russell Aaron
(@geekstreetwp)

6 years, 8 months ago

Yes. That is the URL and the stats are correct. How do I contact you as the russellwinard user? On the contact form you provided? On this forum as the primary user?

Thread Starter Russell Aaron
(@geekstreetwp)

6 years, 8 months ago

I’ve logged into the site a few times and I’m still seeing the

You are not logged in. Please login now with your WordPress.com account so we can best support you.

pmciano
(@pmciano)

6 years, 8 months ago

@geekstreetwp

How do I contact you as the russellwinard user? On the contact form you provided?

Yes.

I’ve logged into the site a few times and I’m still seeing the

If you’re logged into WordPress.com as the user in question when you visit the form we linked to, you should be able to submit your inquiry.

If you’re still having trouble, let us know, and we will reach out to the email address we have on-file for this account.

Thread Starter Russell Aaron
(@geekstreetwp)

6 years, 8 months ago

Please reach out with the email on file. I’m still getting the please login message after signing in.

pmciano
(@pmciano)

6 years, 8 months ago

@geekstreetwp

Please reach out with the email on file. I’m still getting the please login message after signing in.

Will do.

You will hear from us soon.

Thread Starter Russell Aaron
(@geekstreetwp)

6 years, 8 months ago

A simple merge was all we needed. Thank you @jetpack! I wrote a post on my WordPress site in 2015 about my love of JP! Thank you! https://russellenvy.com/use-the-jetpack-plugin/

pmciano
(@pmciano)

6 years, 8 months ago

@geekstreetwp

I wrote a post on my WordPress site in 2015 about my love of JP! Thank you! https://russellenvy.com/use-the-jetpack-plugin/

That is so kind of you, and we appreciate the love ??

Thread Starter Russell Aaron
(@geekstreetwp)

6 years, 6 months ago

Hi There. I’m having the same issue. I can only see today’s stats, not the stats since a few years ago.

Viewing 9 replies - 1 through 9 (of 9 total)

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