File System Credentials Required fails

  • Resolved davidbick01

    (@davidbick01)


    6 years, 4 months ago

    I have entered the data correctly, as confirmed by the host, and this feature works for my three other sites run on the same instance, but for this one I simply get a screen “File System Credentials Required” and nothing happens.

    The page I need help with: [log in to see the link]

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  • Hi @davidbick01,

    Since your credentials have been confirmed as correct, could you check and make sure that the files and folders for test.hanvecforum.fr have the correct owner and permissions?

    If you have access to your server’s logs, you may want to see if there are any errors being reported related to accessing the filesystem for that site; it may help pinpoint where the issue is.

    Hi @davidbick01,
    Since we haven’t heard from you for a while I’m going to go ahead and resolve this thread. If you have any other questions or concerns, don’t hesitate to open a new one.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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