inventory no longer reducing

  • Resolved wozzukes

    (@wozzukes)


    6 years, 4 months ago

    **Just discovered the cause. She tried to update an email template and had a typo which was causing an error. Fixing that fixed the inventory issue.**

    I set up a WordPress/woocommerce site for a friend a while back. All has been going well until she contacted me today to tell me that her inventory is no longer reducing after an order. This just started with an order on July 2nd, and is continuing today (July 6th). These are all PayPal orders and in checking through the logs, the orders that have had the issue have this at the end:

    2018-07-06T17:31:35+00:00 INFO Received valid response from PayPal IPN
    2018-07-06T17:31:35+00:00 INFO Found order #5543
    2018-07-06T17:31:35+00:00 INFO Payment status: completed
    2018-07-06T17:31:35+00:00 INFO Aborting, Order #5543 is already complete.

    The last line is a bit concerning to me, and I think may be contributing to the inventory not reducing after the payment is received. Prior to 7/2 the the last line is the Payment status: completed line. Does anyone have any insight in to what may be causing this and why it is now aborting?

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