Can’t see the top of the plugin!

  • Hello, I installed the plugin and have been adding products to my pages but after I press the search button I can’t see anything above “Click to select product(s) to advertise”

    Looking in the docs (https://affiliate-program.amazon.com/resource-center/how-to-use-the-amazon-link-builder-plug-in?ac-ms-src=ac-nav) I should be able to see:
    – Add Amazon Asscoiates Link Builder Shortcode (title)
    – Ad Template (Template name)
    – Marketplace
    – Tracking IDs
    – Search Phrase

    I have tried everything to get the screen to resize so I can see the top but no joy!
    – Tried Chrome and IE
    – Tried full screen (F11)
    – Tried my mobile
    – Tried to resize the browser
    – Tried to open it with the screen scrolled up and down!

    Nothing I do let’s me see the top of the plugin. Guessing there is something really simple that I haven’t worked out yet, if anyone can help me I would appreciate it!

    Regards
    Nathan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @kungfubbq,

    Please update to latest plugin version and then try Searching again. If that doesn’t help please share the following details to allow us to debug the issue:

    1. Browser version on which you are facing the issue.
    2. Does the issue occur on all browsers or only a specific browser?
    3. PHP version (You can use plugins like display PHP version that display your PHP version on the WordPress dashboard)
    4. WordPress version
    5. PHP error logs
    6. Operating System version(OS version).
    7. Browser console log error (if any) generated at the time of the error. Steps to get the console logs:

    • Open the Console window in Chrome using Ctrl + Shift + J (or Cmd + Opt + J on Mac) Follow this for reference.
    • Hit the Save button and check the console log errors

      • Send us the screenshot of console log as it is by sharing them using any 3rd party image sharing tool.

    8. Screenshot of your incomplete Search pop-up. Please replace your store-id with dummy value if its visble in screenshot.

    Thread Starter kungfubbq

    (@kungfubbq)

    Hello,
    Thanks for coming back to me.

    1. Browser version on which you are facing the issue.
    – Google Chrome v68.0.3440.75 (Official Build)(64-bit)
    – Microsoft Edge 42.17134.1.0

    2. Does the issue occur on all browsers or only a specific browser?
    – All browsers

    3. PHP version (You can use plugins like display PHP version that display your PHP version on the WordPress dashboard)
    – PHP version 7.0.30

    4. WordPress version
    – WordPress 4.9.7

    5. PHP error logs
    – Can’t see any

    6. Operating System version(OS version).
    Windows 10 Home

    7. Browser console log error (if any) generated at the time of the error. Steps to get the console logs:
    – No error

    8. Screenshot of your incomplete Search pop-up. Please replace your store-id with dummy value if its visble in screenshot.
    – How do you attach/upload a screenshot here?

    Regards
    Nathan

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @kungfubbq,

    Since apologies for the delay. Please use any 3rd party image sharing tool like Google Drive, Dropbox, etc to share the image.

Viewing 3 replies - 1 through 3 (of 3 total)
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