Known compatibility issues, common questions and how to report bugs
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[ Getting Support | Common Questions | General notices ]
If you have general feedback about the Gutenberg project, you can share it here on the forums, via the Gutenberg feedback form, and in the case where it’s a feature request or bug, you may also create a ticket for it on the Gutenberg project page on GitHub if you are comfortable doing so. The GitHub project page also lets you search through existing issues and feature requests to find out if it’s already been reported by someone else, or maybe it’s been fixed already and will be included in the next version of the plugin!
You may have some questions, or concerns, about the new editing experience. For your benefit, we’ve collected some of the most common questions in a Frequently Asked Questions section. If your question, or concern, is not covered there, feel free to ask us, we’ll be happy to provide you with insights and answers!
There is also a section for known compatibility issues, this section mostly focuses on plugin and theme conflicts. We will use the information about conflicts to improve Gutenberg moving forward as we then have known, affected, sources to test against. It also lets you, as a user, know why the editor may not be working in your particular scenario if you recognize any of the affected plugins or themes. Please note that although a plugin or theme may be listed, this does not mean there is anything wrong with them. It merely means they are doing something we may not have accounted for, and we are looking into what may be causing the reported conflicts.
Getting Support
If you are looking for support in general with Gutenberg, you may be asked to provide some information about your site setup. You may use the Health Check & Troubleshooting plugin?to gather this information, once the plugin is installed you can visit it under?Dashboard > Health Check, there’s a tab there for collecting debug information which can be pasted directly in the forums for your convenience. Please provide information such as what you expected to happen when you had an issue, and what the actual outcome was.If you are experiencing strange behaviors with just Gutenberg active, please look for JavaScript errors, to do so follow step #3 in our JavaScript error debugging guide.
If you are interested in taking part in the development of the future editing experience of WordPress, we encourage you to join in on the discussions on the GitHub project page, you don’t need to be a developer, designer and so forth, anyone is welcome to voice their opinions, as well as provide feedback and thoughts on tickets, as it is very valuable to have different views.
As an aside, we may mark topics as resolved if it’s been more than a week since it had any input from the original topic creator, or there exists a ticket on GitHub for the issue. This is done to help us keep track of support requests still needing our attention. Please feel free to remove the resolved status when you provide a followup on a topic if you find more time in the future, and we will be happy to help you look into your issue at that time.
If you are experiencing a similar issue to another user, we ask that you still create your own topic. When a topic has replies, we are more likely to pass over it, expecting someone else to already be helping that user. This means neither you, or the original poster, receives the help you are seeking.
Please also make sure to follow the Forum Guidelines when interacting on the support forums.
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