Not Receiving Confirmation Email When Switching Profile’s Default Mail Address

  • I have been having trouble logging into the admin page, as WordPress hasn’t been accepting my username or email. I have been attempting to troubleshoot by changing the admin email, however when I update my profile and get the notification that a confirmation email has been sent to my email no such message has appeared.

    I have double and triple checked to ensure everything was typed correctly, and have waited a while in case there was a time delay with the sending of the confirmation email.

    Is there anything else that I can do to switch up the email associated with my account? Otherwise what can I do to make the login to my wordpress account actually function?

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    I have been having trouble logging into the admin page, as WordPress hasn’t been accepting my username or email

    What happens when you attempt to log in? Does the form clear or does the username field remain? If the form is cleared it usually means that user does not exist.

    Are you using any security plugins?

    When did this start happening?

    Thread Starter jeremycadence

    (@jeremycadence)

    The page says that the username does not exist, and that the email that I am registered with is not registered. However I am logged in in another window and it says both my username and email.

    I don’t have any security plugins, just weather and maps ones (which are all up to date).

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Does this happen in all browsers?

    Thread Starter jeremycadence

    (@jeremycadence)

    Yes, I have tried it on chrome and firefox.

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Does it happen while in incognito as well?

    Thread Starter jeremycadence

    (@jeremycadence)

    Yes

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Not Receiving Confirmation Email When Switching Profile’s Default Mail Address’ is closed to new replies.